Job Description

Summary

The Technical Services Specialist analyzes blueprints, specifications, proposals, and

related documentation to develop cost estimates for piping materials used in water and

wastewater infrastructure projects. This role involves frequent interaction with external

customers and internal teams across multiple channels, including in-person meetings,

virtual platforms, and phone calls.

Customer visits may include engineering firms, job sites, or office, with occasional

regional or out-of-state travel. Internally, the role collaborates with sales, engineering, and

planning to ensure project requirements meet requirements for the end-user. Success

requires effective communication, technical accuracy, and a customer-focused mindset

throughout the project lifecycle.

Valid Driver’s License and Clean Motor Vehicle Report is required per McWane Corporate Policy

**Essential Duties & Responsibilities: **This is a full-time, on-site position (minimum 40 hours/week). Duties include:

Technical & Engineering Support

• Provide technical assistance for product inquiries.
• Review restrained joint projects prior to CSR release.
• Create Bills of Materials and cost estimates.
• Perform AutoCAD line drawings and BOM creation.
• Develop product drawings for submittals and shop fabrication.
• Interpret engineering specifications as needed.
• Maintain product knowledge of piping systems and appurtenances.
• Other duties may be assigned by management.

Pricing & Estimation

• Update and maintain pricing models for flanged/fabricated items.
• Support estimation and planning within budget constraints.

Communication & Customer Engagement

• Deliver presentations and conduct site visits.
• Engage customers via phone, video, and in-person.
• Coordinate between Sales staff and MIPL as needed.

Content Development & Marketing

• Contribute to inbound/content marketing efforts.
• Create tip sheets, guides, and written content for blogs, videos, and podcasts.
• Review and edit marketing materials.

Continuous Improvement & Culture

• Promote continuous improvement across operations.
• Address errors and complaints within scope.
• Keep leadership informed of critical developments.
• Foster positive cross-team relationships

Safety & Compliance

• Observe and enforce company policies and safety protocols.
• Maintain safe work practices and housekeeping standards.

Qualifications

Qualifications Summary

Education & Experience: Bachelors in Math, Accounting, Finance, Engineering, or Business. 2–4 years in construction/utility field (blueprints, drafting, estimating, product knowledge). Equivalent education/experience accepted.

• AutoCAD required.

Computer Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Skilled in AutoCAD for technical drawings
• Adobe/InDesign familiarity a plus

Language & Communication

• Reads/interprets specs, drawings, and policies.
• Writes reports and clear correspondence.
• Presents and correspond with peers, coworkers, and customers effectively.

Math & Reasoning

• Calculates area, volume, percentages.
• Interprets diagrams and technical instructions.
• Solves practical problems with sound judgment.

Additional Information

The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, finger, handle or feel; reach with hands and arms and talk and hear. The employee is occasionally required to climb or balance, stoop, kneel, bend, crouch or crawl, and taste or smell. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. T While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and high, precarious places. The employee is frequently exposed to fumes or airborne particles, outside weather conditions and extreme heat or cold. The employee is occasionally exposed to wet and/or humid conditions, toxic or caustic chemicals and vibration. The noise level in the work environment is frequently very loud.

Physical **** Demands

• Your work time is spent primarily in an office while standing or sitting at a desk for long periods of time. Walking throughout the facility as needed.
• Lifting (up to 50 lbs.)
• Requires close/color/depth/peripheral vision and focus adjustment

Work ****Environment

• Occasional exposure to fumes and weather
• Moderate noise level

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.