The Director will have full P&L responsibility for the F&B Division and will be responsible for budgeting, forecasting, cost controls, inventory management, and strategic capital planning/spending. This position will ensure standards of performance, quality, and service are consistently maintained; investigating and resolving escalated quality and guest service recovery opportunities; regularly inspecting services and products delivered as well as ensuring standards are adhered to. The Director will also be responsible for: review of financial transactions and monitoring of budgets to ensure expenses stay within budget limitations, menu concept reviews, and liaising with Lodging, Corporate, and Operations across the Estate.

Essential Job Duties

•  Leads and oversees strategic direction and operations of all F&B related venues; ensuring service levels and product quality are maintained at Biltmore standards, Forbes and AAA. 
•  Develops strategic plan and budget for Inn F&B areas in conjunction with Sr. Resort Operations and Lodging leadership team. 
•  Reviews daily /weekly and monthly reports on guest, employee and ownership satisfaction: DOR, CSM , P&L, Labor reports, forecast reports, Forbes quality assessments, employee turnover, employee engagement survey results, etc. 
•  Involved in interview, selection, training, supervision, coaching/counseling, development of all staff; ensure pre-shift and monthly departmental meetings occur; communicating pertinent information to the staff. Schedule and direct staff assignments personally or through subordinate supervision. 
•  Develop systems and procedures to deliver desired price/value perception and meet guest satisfaction objectives. Collaborate with Chef to create and update menus. Monitor purchasing and use of equipment to maintain efficient cost controls. Develop safety and sanitation procedures to ensure a high level safety at all times for guests and staff. Ensure purchasing and receiving procedures are in place and enforced to protect Company property and maximize profitability. 
•  Interact with guests on a regular basis. Maintain rapport within department (ensuring a positive work environment), and with reciprocal Estate departments. Attempt to resolve opportunities and challenges to the satisfaction of all involved. Develop and foster training and with all personnel. Move throughout facility to visually monitor and take action to ensure product quality, service and safety standards are met. 
•  Maintain profitability of all areas to support overall department operation. Control payroll and equipment costs while minimizing loss and misuse. Evaluate cost effectiveness of all aspects of operation. Develop long range plans and implement cost saving and profit enhancing measures. 
•  Leads business development initiatives for all F&B locations. 
•  Participates in Biltmore's internship/externship programs to include recruitment, selection, hiring, and intern development; ensures integrity of program standards for Lodging group. 

Qualifications

•  Four-year college degree in Hospitality Management preferred. Additional training and/or certification(s) preferred. 
•  At least ten (10) years of leadership experience in an 4/5-star rated hotel/resort setting, with exposure to both a la carte and banquet operations. Equivalent combination of education/experience considered. Preferred candidate will have prior experience serving on the leadership team and thorough knowledge of Forbes 4/5-star standards. 
•  Demonstrated commitment to delivery of world class internal/external guest service; possesses a high degree of emotional intelligence; proven leadership skills; ability to build/develop/motivate teams; build positive working relationships across organization. 
•  Outstanding interpersonal, communication skills, and guest service recovery skills; conveys information clearly/concisely; strong public speaking and presentation skills. 
•  Excellent organizational, planning, project and time management skills; capable of developing and executing plans; can analyze business data and make recommendations. 
•  Proactive; creatively problem solves, exercises good judgment; anticipates, troubleshoots; prioritizes work and adapts; keen attention to detail with focus on quality and service. 
•  Proficiency in Word, Excel, PowerPoint; quickly learns Biltmore's history, product/services, systems, protocols. 
•  Represents Biltmore professionally with a wide variety of constituencies; high ethical standards; reflects company core values; maintains confidentiality. 

Physical Requirements

•  The incumbent may work in an office/hotel environment. 
•  The incumbent will be required to lift up to 35 pounds occasionally. 
•  Some travel required.