A luxury resort in Coastal Virginia is looking for a Director of Housekeeping to join their dynamic team! 

**Must have Forbes experience, upscale or luxury hotel experience, and a hands-on management style!

RESPONSIBILITITIES

1\. Develop a culture that promotes accountability, effective communications, service excellence, teamwork, performance feedback, recognition, mutual respect, and Associate satisfaction.
2\. Hire, train and hold managers accountable to deliver consistent cleanliness and service in the hotels operations to meet business plan commitments.
3\. Ensure responsible financial management of the company’s assets at all times including revenue forecasting, labor management, and leading the monthly financial meetings and speak to financial results and explain any variances for your departments
4\. Conduct daily visual inspection of your assigned areas of responsibility, assessing compliance to owner expectations, PHR standards, specifications and inventories and brand standards.
5\. Execute the Operating Plans to ensure predictability and consistency. Proactively anticipate and drive guest/service satisfaction and conduct root cause analysis of evaluate gaps in service delivery and initiate corrective action or recommend changes to operating/business plans.
6\. Ensure all Human Resource practices and policies are adhered to at properties with the Director of Human Resources to include recruitment, employment matters, training, etc.
7\. Drive guest satisfaction by maintaining service quality standards; this is accomplished by completing regular property inspections, ensuring completion of Brand and Company training programs, and initiating corrective action as necessary.
8\. Create a culture within Executive Committee with department heads and Corporate Support that maximizes performance through effective communication including meaningful Pre-shift, structured weekly one-on -ones, teamwork, and regular performance feedback and recognition. Communicate punctually and proactively with COO or MD as applicable on Business Plans, hotel performance, personnel changes, asset issues and any other significant concerns through structured. weekly 1-1 meetings
9\. Assess each compliance to all standard operating procedures in weekly one on one meetings with direct reports. Assists in solving any operational shortcomings. Document findings from property visits and follow up to ensure that action items are promptly and effectively addressed.
10\. Critically analyze all metrics (including but not limited to financial reports, Quality Assurance Inspections, Financial Audits, and Associate Turnover), assess actual performance to defined benchmarks, identify variances, and initiate corrective action.
11\. Monitor performance to defined goals, provide regular feedback for all direct reports.
12\. Ensure that SSI is documented and maintained for the department making recommendations to MD on all material changes.

Apply directly or email your resume to megan@meccahr.com.