An upscale hotel is looking for a Senior Conference Services Manager to join their dynamic team in Austin, TX. Must have a couple years of experience in conference/convention services. 

The Conference Services Manager will be responsible for planning, upselling, and delivering group programs with high service standards, operational efficiency, and optimal guest satisfaction

Responsibilities

• Proactively plan, detail, and execute group sales bookings.
• Maximize group revenue contributions through aggressive up-selling techniques.
• Exceed annual banquet revenue goals and contribution per group room night.
• Proactively encourage meeting planners to complete the online survey and assist with achieving the department’s overall satisfaction scores.
• Coordinate meeting space, audio visual, culinary, beverage, outside rentals/vendors, and all event-related specifics through BEOs, room diagrams, and resumes. Upsell to maximize the revenues in each of these areas.
• Along with the Catering and Conference Services Department, create profitable menus.
• Conduct site inspections, conference calls, and pre- and post-event meetings when necessary.
• Serve as the main liaison between the resort and client; proactively ask questions and communicate information where necessary. Take accountability for the group’s entire stay at the resort.
• On conclusion of all events, review final bill and overall event evaluation with planner to ensure guest satisfaction.
• Create and maintain a strong working relationship with the banquet and F/B operations teams. Complete OSC cards when appropriate.
• Comply with attendance standards and be available to work on a regular basis. This position requires long hours, many evenings, weekends and occasional holidays. Schedule varies by business demand.
• Other duties as assigned by Director of Sales and Marketing and/or Director of Catering & Conference Services.
  

Qualifications

• College degree; hospitality degree and/or CMP preferred
• Working knowledge of a hotel or resort.
• 2-3 years previous experience in the hospitality industry.
• Highly developed communication and organization skills.
• Ability to multi-task, work under pressure, and meet tight deadlines
• Familiarity or ability to quickly learn Delphi, Opera systems