Job Description
CLAIMS SUPPORT OPERATOR This is an IN-OFFICE position in Cornelius, NC.
Hours hiring for:
Mon - Fri 9 AM - 6 PM, OR
Mon - Fri 8 AM - 5 PM
COMPANY OVERVIEW:
MedCall Healthcare Advisors, LLC. is a privately owned tele-emergent medical company based in Cornelius, North Carolina. The company provides immediate virtual response with Physicians that are Board Certified in Emergency Medicine to treat acute injuries and illnesses for worker's compensation and healthcare patients. Audio and video consultations are facilitated through the company's proprietary technology platform. Services are provided via the web or iOS and android applications 24/7 365.
The small-but-mighty NC-based telemedicine company brings together innovative technologies and uncompromising service to deliver the highest quality of care when and where people need it most. Our clients are worker's compensation/commercial insurance providers, professional employer organizations, benefits administrators, employers and even customers.
We are looking for detail oriented, customer-centric, and passionate people to join the MedCall team. We would be thrilled for you to join our team, and benefit on the exciting potentials that tele-medicine has to offer! This is a full-time position located in Cornelius, NC.
We are poised for significant growth in 2022 and are looking to add to our team.
JOB SUMMARY/RESPONSIBILITIES:
THE CLAIMS SUPPORT OPERATOR WILL BE RESPONSIBLE FOR ANSWERING CALLS AND ASSISTING INJURED WORKERS IN GATHERING INFORMATION ON CLAIM STATUS AND OTHER CLAIM RELATED INQUIRIES. THE JOB WILL PRIMARILY CONSIST OF COMMUNICATING EFFECTIVELY OVER THE TELEPHONE AND DOCUMENTING THE OUTCOME OF EACH CALL. ALL OPERATORS WORK OUT OF A CALL CENTER IN CORNELIUS, NC. WE WOULD BE THRILLED TO HAVE YOU JOIN US! APPLY TODAY!
· Familiarize self with worker's compensation regulations related to client needs.
· Understand and adapt to client needs for work related incidents
· Answer claim inquiries and provide appropriate information for caller
· Handle multiple phone lines
· Notate the outcome of each caller inquiry and the resolution of that call
· Data Entry
· Quality control of reporting
· Strong emphasis on client care and customer service
· Experience with Microsoft Office
· Effectively deliver solutions to clients and assist in the reporting process
· Keep current with product and business process knowledge
· Complete other tasks as assigned in a timely manner
QUALIFICATIONS:
· Administrative skills
· Customer service
· Must be articulate
· Ability to transcribe while on the phone
· Flexibility
· Compassionate calling
· Typing skills
· Ability to work in a team
· Active listening skills
· Written and verbal communication
· Good telephone etiquette
· Comfortable with technology and use of computers and multi-line phone system
QUALIFICATIONS (NOT REQUIRED, BUT A BONUS):
· Working knowledge of basic medical terms is a plus
· Medical Terminology is a plus
COMPENSATION/BENEFITS:
Pay from: $16/hr
Holiday hours paid time and a half (volunteer basis for working hours)
PTO for sick/Personal days
PTO for vacation time
Free access to all tele-health services
MEC Health Insurance Plan
Growth opportunities
JOB TYPE: FULL-TIME
Related keywords: healthcare, patient care coordinator, worker's compensation, claims specialist' BENEFIT CONDITIONS: