Job Description

ARE YOU INTERESTED IN HELPING SENIORS IN YOUR COMMUNITY?

ARE YOU PASSIONATE ABOUT GIVING BACK?

WE ARE SEEKING A CUSTOMER SERVICE REPRESENTATIVE TO JOIN PASSIONATE OUR TEAM!

YOU WILL BE RESPONSIBLE FOR HELPING AND ASSISTING OUR CLIENTS BY PROVIDING MEDICARE INFORMATION AND RESOLVING ISSUES WITH THEIR HEALTH PLANS

RESPONSIBILITIES:

• HANDLE CLIENT INQUIRIES AND COMPLAINTS

• PROVIDE INFORMATION ABOUT MEDICARE OPTIONS

• TROUBLESHOOT AND RESOLVE ISSUES AND CONCERNS

• DOCUMENT AND UPDATE CLIENT RECORDS BASED ON INTERACTIONS

• DEVELOP AND MAINTAIN A KNOWLEDGE BASE OF MEDICARE SERVICES

​QUALIFICATIONS:

• PREVIOUS EXPERIENCE IN CUSTOMER SERVICE, SALES, OR OTHER RELATED FIELDS

• ABILITY TO BUILD RAPPORT WITH CLIENTS

• ABILITY TO PRIORITIZE AND MULTITASK

• POSITIVE AND PROFESSIONAL DEMEANOR

• EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS

Company Description

MedOptions Insurance is a Southern California-based company with offices in Los Angeles, Riverside, Santa Ana, and Fallbrook. We specialize in all matters related to Medicare. No matter how new to Medicare you are or how long you have been a beneficiary, we will help you navigate it, so it is easier to understand. We offer extensive experience and professionalism at every appointment, tailoring our support to fit your needs and concerns.