Job Description

MEDSOUTH RECORD MANAGEMENT, LLC is a local leader in release of information (ROI), document retrieval and disclosure management. Currently we have immediate openings for on site Customer Service / Data Entry positions in Mandeville, LA. Assisting with incoming phone calls and the completion of data entry of ROI requests while providing client support are key components for this position. Be a part of an exciting opportunity!

RESPONSIBILITIES:

• Respond to customer phone calls, emails and correspondence daily
• Provide information about ROI requests and status
• Problem solve issues with customers
• Document and update customer records based on interaction
• Review ROI request documents and determine validity per company procedures and HIPAA, state and federal guidelines
• Access MedSouth’s proprietary data application to enter request data and produce reports.
• Develop and maintain a knowledge base of ROI, statutory requirements and HIPAA compliance

​EDUCATION AND QUALIFICATION REQUIREMENTS:

• High School Diploma/GED
• Previous experience in customer service or other related fields
• Ability to prioritize and multitask
• Positive and professional demeanor
• Experience with HIPAA regulations is a plus
• Demonstrated proficiency using computers and applications with at least one year experience entering data
• Strong verbal communication skills with demonstrated success in customer service
• Positive work habits and attention to detail are required
• Proven track record of dependability and punctuality
• Basic medical terminology is a plus.