Job Description

Title: Full-Time Call Center Representative (HYBRID)

Department: SBO

FLSA Status: Non-Exempt

We’re are growing! MedSrv is a market leader in the healthcare receivables industry, serving hospitals, physicians’ practices, and consumers for over 30 years. Our team is looking for knowledgeable and self-disciplined individuals to join us in a fast-paced call center environment. We provide our healthcare communities with one-call resolution while assisting patients in resolving open medical balances. Our Call Center Customer Service Representatives play a vital role in the healthcare revenue cycle.

BENEFITS

What we offer:

· $33,200 - $41,600 Annually

· Medical, Dental, and Vision benefits

· Defined Contribution Plan along with 401K matching to help you plan for your retirement

· Paid Time Off (start earning PTO on day 1 of employment)

· Holiday Pay

· Paid Family Leave

· Casual dress code

· Onsite fitness programs and ergonomically friendly workstations

· Volunteer opportunities

· No weekend work/40-hour workweek

· No mandatory overtime

JOB SPECIFICATIONS

· High school diploma or equivalent required.

· Prior relevant work experience is a plus.

· Demonstrated customer service experience and/or experience in a customer service-oriented environment.

· Strong customer service orientation with demonstrated commitment to meet/exceed customer needs.

· Ability to maintain reliable and predictable attendance.

· Strong verbal/written communication and interpersonal skills.

· Demonstrated ability to work in a fast-paced, structured environment, handling large call volumes.

· Computer proficiency is essential.

· Self-directed with the ability to perform both as part of a team and individually.

· Ability to adapt and work effectively in a continuously changing environment.

· Consistently demonstrate a high level of professionalism through a strong work ethic that positively influences the team's work habits.

· Detail-oriented with a focus on quality and consistently meeting goals.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.