Job Description

Title: Full-Time Administration

Department: SBO

Reports To: Manager

FLSA Status: Non-Exempt

We’re are growing! Medical Services is a market leader in the healthcare receivables industry, serving hospitals, physicians’ practices, and consumers for over 30 years. Our team is looking for knowledgeable and self-disciplined individuals to join us in our Administrative Department. We support our customer service team and healthcare communities that offer one-call resolution while assisting patients in resolving open medical balances. Our MedSrv Admin team plays a vital role in the healthcare revenue cycle.

BENEFITS

What we offer:

• THE ANNUAL SALARY STARTS AT $33,200
• Medical, Dental, and Vision benefits
• Defined Contribution Plan along with 401K matching to help you plan for your retirement
• Paid Time Off (start earning PTO on day 1 of employment)
• Holiday Pay
• Paid Family Leave
• Casual dress code
• Onsite fitness programs and ergonomically friendly workstations
• Volunteer opportunities
• No weekend work/40-hour workweek
• No mandatory overtime

SKILLS 

• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology. Experience in Microsoft Excel recommended
• Comprehension – should have the ability to hear and/or read instructions and understand the concepts associated with the recon processes
• Communication – should have the ability to communicate information, questions, requests, etc. professionally and accurately to associates and clients
• Organization skills – should have the ability to manage active and archived electronic files in an orderly manner
• Prioritization – should have the ability to prioritize tasks so that reports are completed in a timely manner which will ensure accurate results
• Medical office/health insurance processes and understanding are a plus.

JOB SPECIFICATIONS

• High school diploma or equivalent is required.
• Prior relevant work experience is a plus.
• Demonstrated customer service experience and/or experience in a customer service-oriented environment.
• Strong customer service orientation with demonstrated commitment to meet/exceed customer needs.
• Ability to maintain reliable and predictable attendance.
• Strong verbal/written communication and interpersonal skills.
• Demonstrated ability to work in a fast-paced, structured environment, handling large call volumes.
• Computer proficiency is essential.
• Self-directed with the ability to perform both as part of a team and individually.
• Ability to adapt and work effectively in a continuously changing environment.
• Consistently demonstrate a high level of professionalism through a strong work ethic that positively influences the work habits of the team.
• Detail-oriented with a focus on quality and consistently meeting goals.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to learn and comprehend basic insurance terminology and protocols in order to handle patient accounts.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.