Job Description

MedTrak’s primary product, CareSense, provides digital patient engagement solutions to our clients. We are rapidly expanding and have an immediate opening for a Junior Developer to join our Client Success team. If you are proactive and motivated to grow and contribute within a healthcare software company, you will be able to make an immediate impact in this unique role.

JOB SUMMARY

CareSense works closely with physicians to design a timeline of clinical care, called a “pathway,” that is delivered to patients using text messages, emails, app notifications, portal messages, and phone calls. As a Junior Developer, you will work to assemble time-sensitive information and surveys for patients and define the information distribution schedule over their course of care. This client-facing role lives at the intersection of client communication and technical domains. You will play a pivotal role in supporting our mission to improve patient engagement and outcomes. Self-starters with a proven ability to learn technical concepts, recent or soon-to-be graduates, or career changers are especially encouraged to apply. This role could be a great fit for personable team players with experience in and/or exposure to computer programming who want to leverage their technical knowledge to help clients achieve their goals. There is opportunity for rapid growth based on your skill set and interest and company needs.

QUALIFICATIONS

WHAT WE ARE LOOKING FOR:

• Mastery of basic programming concepts

• Exceptional attention to detail and organizational skills

• Ability to take initiative to deliver high-quality work without explicit instruction

• Passion for logical thinking/reasoning; you enjoy solving problems

• Natural curiosity - you regularly ask clarifying questions and challenge assumptions

• Eagerness to learn and take on new challenges

• Strong written, verbal, and interpersonal communication skills - the ability to communicate externally with our clients to capture requirements and communicate internally with cross-functional teams to design and implement technical solutions

• Must be a US Citizen or US Permanent Resident authorized to work without sponsorship

ADDITIONAL HELPFUL QUALIFICATIONS AND SKILLS

• 0-2 years of related professional experience

• Bachelor’s degree in Computer Science or related field, coding bootcamp graduate, or equivalent experience

• Familiarity and comfort with basic project management principles

• Experience in client-facing roles

• Comfort with or interest in working for a small company

• Entrepreneurial mindset - when faced with a new problem, you enjoy thinking outside the box to help seek solutions and are willing to try those new solutions even when there is a chance of failure

DUTIES AND RESPONSIBILITIES

• Apply knowledge of CareSense product to help clients achieve their patient engagement program goals by understanding their challenges, eliciting requirements, and suggesting technical solutions that can be achieved using CareSense software

• Translate client requirements into concrete implementation plans for internal teams

• Manage client expectations by educating clients on CareSense capabilities and projected delivery timelines

• Document client build specifications, protocols, and CareSense features and capabilities

• Maintain a deep, up-to-date knowledge of existing and upcoming CareSense system features

• Use proprietary software tools to build custom patient communication programs for client accounts using basic JavaScript, HTML, and SQL

• Prioritize a diverse list of tasks and responsibilities

• Explain technical concepts to non-technical audiences

• Help solve project-related issues to ensure project delivery

Company Description

Now more than ever before, patients are finding the need to manage their health from the comfort of their home. MedTrak’s mission is to offer guidance to patients outside of the doctor’s office. Our company’s proprietary software, CareSense, allows doctors to create care plans which support patient recovery and wellness at home. Through automated text messages, app notifications, emails, and phone calls, patients are sent educational content, monitored for potential issues, alerted about important events, and surveyed on their health state. Our company has expanded during the COVID-19 pandemic to support telehealth visits and virtual check-ins, which reduce the amount of time patients spend in the doctor’s office. CareSense helps thousands of patients every day, and we’re growing rapidly! MedTrak is dedicated to creating a positive work environment for all of our employees. We provide opportunities for professional growth, through educational enrichment and mentorship, and we support employee well-being, even in a remote workplace, through team-building activities, employee groups, wellness breaks, and social hours. We also offer all of our employees a low-deductible health insurance plan with no probationary period, dental insurance, accident insurance, and a retirement account with up to 3% company match.