Job Description
Have an absolute passion for the support and well being of every single patient and site staff in every trial Medable supports
Proactively develop and maintain a shipping database by country, including all specific country customs requirements for the various products Medable ships
Monitor all new business opportunities to ensure all country requirements can be supported
Develop and maintain an import / export database that contains all conformity and regulatory documents by product to ensure global import requirements are met
Develop necessary pro forma and commercial invoices and supply all needed documentation as it relates to Import Licenses and Importers of Record
Provide subject matter expertise to Medable’s customers as we assist them in the development of international shipping plans
Monitor international shipments in real time and interject to resolve exceptions and issues, keeping in real time communication with brokers and couriers
Develop a method to keep customers, both internal and external, informed in real time of shipping statuses
Manage the provisioning, setup, and deployment of devices on behalf of Medable’s customers
Build, lead, and manage a production team to scale with Medable’s business needs
Support high visibility clients with the goal of delivering the highest quality, cutting edge service in the industry
Establish clear hand off points with vendors that service Medable’s needs
Implement and monitor KPIs that measure and track success of Medable and its partners
Initially establish and immediately expand Medable’s device processing capacity
Develop and maintain strong internal and external customer relationships
Effectively uses Medable's software and other systems and solutions required to support customers and projects
Measure performance and manage results of service level agreement thresholds while resolving escalations in rapid fashion
Assist in the development of a delivery machine that has a 97% or greater on time and accurate shipment rate
Has in-depth understanding and knowledge of Medable's product
Ensure audit readiness and educate customers on the capabilities of the department
Proactively identifies and addresses issues or risks
Qualifications
Experience with Salesforce, ZenDesk, Jira or other similar helpdesk software
Strong interpersonal skills and leadership including communication with C-level executives.
Excellent communicator both orally and in writing
Strong project management skills
Deep knowledge of logistics practices
High technical aptitude
Team player, team leader, team manager
Experience creating and managing project plans
Strong experience in mobile technology - troubleshooting, operating systems, connectivity
5+ years in international distribution operations
3+ years experience working in the clinical trial industry (preferred)
Experience with clinical trial management (preferred)
Experience working with budgets (preferred)
EDUCATION
Additional Information
PREFERRED EDUCATION:
Bachelor’s degree in supply chain or business related field
International Air Transportation Authority Certification
SOFTWARE SKILLS:
All your information will be kept confidential according to EEO guidelines.