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International Distribution Coordinator - REMOTE

Medable

International Distribution Coordinator - REMOTE

Houston, TX
Full Time
Paid
  • Responsibilities

    Job Description

    • Have an absolute passion for the support and well being of every single patient and site staff in every trial Medable supports

    • Proactively develop and maintain a shipping database by country, including all specific country customs requirements for the various products Medable ships

    • Monitor all new business opportunities to ensure all country requirements can be supported

    • Develop and maintain an import / export database that contains all conformity and regulatory documents by product to ensure global import requirements are met

    • Develop necessary pro forma and commercial invoices and supply all needed documentation as it relates to Import Licenses and Importers of Record

    • Provide subject matter expertise to Medable’s customers as we assist them in the development of international shipping plans

    • Monitor international shipments in real time and interject to resolve exceptions and issues, keeping in real time communication with brokers and couriers

    • Develop a method to keep customers, both internal and external, informed in real time of shipping statuses

    • Manage the provisioning, setup, and deployment of devices on behalf of Medable’s customers

    • Build, lead, and manage a production team to scale with Medable’s business needs

    • Support high visibility clients with the goal of delivering the highest quality, cutting edge service in the industry

    • Establish clear hand off points with vendors that service Medable’s needs

    • Implement and monitor KPIs that measure and track success of Medable and its partners

    • Initially establish and immediately expand Medable’s device processing capacity

    • Develop and maintain strong internal and external customer relationships

    • Effectively uses Medable's software and other systems and solutions required to support customers and projects

    • Measure performance and manage results of service level agreement thresholds while resolving escalations in rapid fashion

    • Assist in the development of a delivery machine that has a 97% or greater on time and accurate shipment rate

    • Has in-depth understanding and knowledge of Medable's product

    • Ensure audit readiness and educate customers on the capabilities of the department

    • Proactively identifies and addresses issues or risks

  • Qualifications

    Qualifications

    • Experience with Salesforce, ZenDesk, Jira or other similar helpdesk software

    • Strong interpersonal skills and leadership including communication with C-level executives.

    • Excellent communicator both orally and in writing

    • Strong project management skills

    • Deep knowledge of logistics practices

    • High technical aptitude

    • Team player, team leader, team manager 

    • Experience creating and managing project plans

    • Strong experience in mobile technology - troubleshooting, operating systems, connectivity 

    • 5+ years in international distribution operations

    • 3+ years experience working in the clinical trial industry (preferred)

    • Experience with clinical trial management (preferred)

    • Experience working with budgets (preferred)

    EDUCATION

    • Bachelor’s degree

    Additional Information

    PREFERRED EDUCATION:

    • Bachelor’s degree in supply chain or business related field

    • International Air Transportation Authority Certification

    SOFTWARE SKILLS:

    • Microsoft Office Suite, Google Suite, Salesforce, Smartsheets

    All your information will be kept confidential according to EEO guidelines.