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Customer Service Manager

MediLogix

Customer Service Manager

Denver, CO
Full Time
Paid
  • Responsibilities

    Job Description

    SUMMARY/OBJECTIVE

    The Customer Service Manager is responsible for coaching our Customer Care staff to deliver exceptional customer service. The he or she will build a strong team and shape staff behaviors to accomplish desired results. To ensure success you must be focused on service and staff retention. Customer Service Manager should able to perform with a high level of accuracy and must be meticulous and organized.

    To ensure success you must be focused on customer service and staff retention. Customer Care Specialist Supervisor should able to perform with a high level of accuracy and must be meticulous and organized.

    CUSTOMER SERVICE MANAGER RESPONSIBILITIES:

    • Overseeing and assessing customer care specialist activities and providing them with regular performance-related feedback.
    • Strategizing and monitoring daily activities of the customer care specialist
    • Assisting customer care specialist staff with duties where required.
    • Training staff in areas of customer service and company policies.
    • Managing customer care specialist coverage and customer flow to ensure proficient customer service.
    • Monitoring and authenticating complaints & forwarding them to the correct department
    • Investigating and solving customer service complaints.
    • Assisting with development and implementation of service policies and explaining these to staff and customers.
    • Maintaining documentation pertaining to Customer Care Specialistdepartment activities.
    • Performing additional duties where needed.
    • Report any misconduct, suspicious or unethical activities to the Compliance Officer.

    CUSTOMER SERVICE MANAGER REQUIREMENTS:

    • High School Diploma, GED, or suitable equivalent.
    • 2+ years’ work experience in similar position.
    • Proficient knowledge of customer service, and standard office practices and procedures.
    • Proficient computer skills.
    • Proficient standard office equipment skills.
    • Outstanding communication skills, both written and verbal.
    • Strong people skills.
    • Excellent phone and email etiquette.
    • Outstanding organizational skills.
    • Available to work all shifts.

     

    COVID-19 considerations:

    We are requiring all employees to be vaccinated

    Employment Type

    Full-time

     

     

    Company Description

    We are the market leader in providing on-demand equipment rental solutions for operators throughout the United States. Our clinical and business solutions help create Continuity of Care. MediLogix is an equal opportunity employer and hires highly motivated, self-directed individuals who are willing to grow with the company. This is an excellent position for a hard-working individual looking for a challenging and dynamic work environment.