SUMMARY Supports instructional technology systems in classrooms, auditoriums, and other venues as required. Provides direct support to ITS customers with installed ITS equipment, presentation software, learning management system, and video communications platform.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Operate, maintain, and support Microsoft Windows–based instructional systems throughout the Law School, both in person and remotely from the ITS office. Diagnose and troubleshoot hardware and software issues, identify root causes, and implement appropriate solutions.
Provide training and technical assistance to faculty, staff, and students in the use of instructional equipment and software. Demonstrate core functionality of platforms such as Brightspace (D2L), Zoom, and iClicker to support effective teaching and learning.
Perform administrative support functions, including answering phones and email, scheduling equipment and service requests, maintaining office calendars, and providing information regarding ITS policies and procedures.
Conduct routine maintenance and repairs on instructional and audiovisual equipment, including component replacement at teaching stations. Assist with the installation and configuration of new equipment and systems.
Utilize and support a variety of software and systems, including VNC, Microsoft Office, Zoom, RingCentral, 25Live, Brightspace (D2L), and related instructional technologies.
Provide support for campus events, seminars, and academic programs in auditoriums and other venues. Set up and operate microphones, manage sound systems, operate mounted cameras, and self-direct and record video as needed.
Adhere to and uphold the Law School’s Customer Service Standards in all interactions with faculty, staff, students, and external stakeholders.
SUPERVISORY RESPONSIBILITIES
N/A
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work weekends and a flex schedule as needed. Ability to organize and keep accurate records. Ability to operate video, audio, and computer equipment. Must be detail-oriented with the ability to work in a fast-paced environment and meet deadlines. Must be professional and confidential with all department data and correspondence. Must have a thorough Knowledge of Microsoft Office Suite, Windows OS, D2L, and Zoom video conferencing required. Mac OS and LMS experience preferred. Able to make sound decisions and work independently with minimal supervision. Able to interact, assist, and communicate with diverse groups with varying levels of technical knowledge.
EDUCATION and/or EXPERIENCE
High School Diploma or GED required; some college preferred. IT related Experience preferred.
LANGUAGE SKILLS
Must possess outstanding customer service attitude and have excellent communication skills, both oral and written.
MATHEMATICAL SKILLS
Ability to perform basic math essentials
REASONING ABILITY
Ability to define routine problems, collect data, establish facts, and draw valid conclusions to solve routine problems and/or deal with a variety of variables in situations, especially when the department head may be out of the office or unavailable. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS:
None
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand and walk. Regular lifting of up to 35 pounds from floor level, at the waist, and above the shoulders is required. Frequent bending, crawling and stooping are necessary. Specific vision abilities required by this job include close vision in order to accurately input data and proofread; distance vision in order to recognize and assist visitors to the department.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Fast-paced, multi-tasking, non-smoking work environment. Must be available to work weekends, some weekdays and occasional alternate hours. The schedule may change due to fluctuations in staffing needs and law school needs.
Required Skills
Required Experience