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IT Support Specialist * IT Help Desk

MediaLab 3D Solutions

IT Support Specialist * IT Help Desk

Tampa, FL
Full Time
Paid
  • Responsibilities

    Job Description

    SUMMARY

     

    The IT Support Specialist supports IT related issues, projects and initiatives. They manage the help desk tickets to completion. The IT Support Specialist may be required to provide support during irregular hours and must be flexible to changes throughout the day.

     

    KEY PERFORMANCE ROLES AND RESPONSIBILITIES

     

    The IT Support Specialist is responsible for Tier One technical support.  Their primary responsibility is to support the organization with any IT related projects and issues. They consult with the IT Team and leverages technical knowledge to efficiently complete tasks assigned or required.

     

    PRIMARY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

     

    ·        Provide technical assistance with computer hardware and software

    ·        Resolve technical issues in a timely manner using available resources within the company

    ·        Facilitate new employee workstation setup, laptops, and shipping if necessary

    ·        Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications

    ·        Resolve technical issues in a timely manner using available resources within the company

    ·        Documentation of IT related processes and workflows

    ·        Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action

    ·        Evaluating IT processes and recommending changes

    ·        Creates and maintains historical records by documenting hardware and software changes and revisions

    ·        Help maintain accurate network documentation, diagrams, monitoring platforms, and alerts

    ·        Identify and learn appropriate software and hardware used and supported by the organization

    ·        Maintains client confidence and protects operations by keeping information confidential

    ·        Must be a self-starter willing to put in the hours when necessary to meet customer needs

    ·        Contributes to team effort by accomplishing tasks and incidental duties as assigned and as needed

     

    MINIMUM QUALIFICATIONS

     

    ·        1- 2 years providing end-user support for desktop and application software

    ·        General understanding of a broad spectrum of technologies/devices

    ·        Must be able to conduct triage, prioritize tasks, and have great communication skills

     

    PREFFERED QUALIFICATIONS

     

    ·        MCP (Microsoft Certified Professional) or equivalent certification

    ·        CompTIA A+

    Company Description

    WHO WE ARE MediaLab 3D Solutions is an end-to-end digital solutions provider on the leading edge of innovation in digital design, creative capital and technological advances. We partner with clients around the world to provide compelling digital content that resonates with audiences. Our firm places high value on quality and ingenuity because we recognize that as stewards of our customers’ brands, we are entrusted with putting forth digital content reflecting their core values and personality. Through our unique, collaborative culture, we relentlessly strive to advance “What” we do, “How” we do it and “Who” we partner with to achieve goals.