Benefits:

401(k)

Company parties

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Vision insurance

Southern California Plastic Surgery Center – Los Angeles, CA

Southern California Plastic Surgery Center is seeking a highly motivated, professional, and organized Medical Assistant / Front Desk Coordinator to join our fast-paced, high-volume surgical practice. The ideal candidate must be able to multitask efficiently, maintain professionalism under pressure, and provide exceptional patient care and customer service.

Qualifications

• Must be bilingual in English and Spanish
• Active Phlebotomy License required
• CPR certified
• Previous experience in a medical office or surgical setting preferred
• Ability to work in a fast-paced, high-volume environment
• Strong communication, organizational, and multitasking skills
• Professional demeanor and excellent customer service skills
• Experience with EMR/EHR systems preferred

Responsibilities

Front Desk & Patient Coordination

• Greet and assist patients, family members, and visitors
• Answer and manage high-volume phone calls
• Respond to emails, messages, and patient inquiries
• Schedule and confirm appointments
• Make reminder calls and send appointment confirmations
• Assist with virtual consultations and follow-up calls
• Answer questions regarding pre-op care, post-op care, medications, appointments, and payments
• Maintain patient privacy and confidentiality at all times

Office Operations

• Review daily and next-day patient schedules
• Prepare and organize patient charts
• Monitor building access and ensure only authorized individuals enter the facility
• Maintain a clean, organized, and professional front office environment
• Restock office paperwork, consent forms, surgical packets, and post-op instructions
• Organize, file, and print patient documentation as needed

Surgical & Clinical Support

• Assist patients with pre-operative preparation and documentation
• Ensure surgical files are complete, including labs, medical clearances, consents, and required documentation
• Perform urine pregnancy testing and maintain daily logs
• Take pre-operative and post-operative patient photos
• Perform phlebotomy duties as needed
• Assist clinical staff with patient flow and support during procedures
• Reinforce post-operative instructions and assist with discharge processes
• Support providers and staff with additional patient care duties as needed

Patient Communication & Sales Support

• Assist with consultation coordination and patient follow-up
• Educate patients on available services and treatment options
• Answer inquiries regarding cosmetic procedures and wellness services
• Provide professional and compassionate communication throughout the patient experience

Schedule

• Full-time position
• Flexible availability required

Please submit your resume for consideration.