Benefits:

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Health insurance

Opportunity for advancement

Training & development

JOB PURPOSE

The Hybrid Certified Medical Assistant (Front and Back Office) provides both clinical (back office) and administrative (front office) support to ensure smooth daily operations. Under the direction of a physician or licensed health care provider, this role assists in patient care, scheduling, communication, and documentation — both in-clinic and through remote administrative support. The CMA upholds PriMMed’s mission, values, and service standards, reporting to the Practice Manager and Lead Medical Assistant.

QUALIFICATIONS AND REQUIREMENTS

Medical Assistant Certification is required.

CPR Certification for Health Care Providers is required.

HIPAA Certification is required.

OSHA Certification is required.

Minimum 5–7 years of relevant experience or equivalent combination of education and experience.

Minimum 2–3 years of experience as a Procedure Medical Assistant.

Experience in pain management, regenerative medicine, or a related specialty is preferred.

Proficiency with Electronic Health Records (EHR), scheduling systems, and secure communication platforms.

Reliable internet connection and dedicated workspace for remote workdays.

ROLE AND RESPONSIBILITIES

Front Office (Administrative)

Greet patients, verify identification, and confirm insurance information.

Schedule appointments, procedures, and follow-up visits accurately in the EHR.

Manage incoming calls, portal messages, and voicemails with date and time stamps.

Handle patient intake and registration forms; ensure all required information is complete.

Assist with prescription refills and prior authorization requests.

Make procedure reminder and follow-up calls, ensuring patients receive preparation instructions.

Coordinate referrals and communicate with referring providers as needed.

Maintain organized records and uphold confidentiality in all administrative transactions.

Back Office (Clinical)

Room patients, obtain vitals, medical history, and reason for visit.

Assist physicians during exams and interventional procedures.

Following policy, Perform intramuscular injections and waive testing (e.g., Urine Drug Screens).

Prepare, clean, and restock examination and procedure rooms between patients.

Recognize and respond appropriately to urgent or emergent situations.

Ensure equipment and supplies are ready for daily operations.

Document all care accurately and promptly in the patient’s EHR record.

Support inventory tracking and supply ordering as directed.

Hybrid / Remote Duties

Process and document patient calls, messages, and results in the EHR.

Review and reconcile patient records for completeness and accuracy.

Support prior authorization, referral coordination, and patient education follow-ups remotely.

Update logs, reports, and spreadsheets used for clinical or operational tracking.

Participate in team meetings, virtual huddles, and continuing education sessions.

Communicate professionally with staff and providers using secure digital platforms.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

This position operates in both clinical (in-office) and remote (home-based) environments.

The clinical environment includes exposure to medical instruments, moderate noise, and frequent patient contact.

The remote environment requires a secure, quiet workspace to protect patient confidentiality.

PHYSICAL REQUIREMENTS

Ability to stand or sit for extended periods.

Lift or carry up to 20 lbs at a time.

Push or assist patients in wheelchairs or on gurneys as needed.

Manual dexterity and visual acuity to operate standard medical and office equipment.

OTHER DUTIES

This job description is not intended to cover every responsibility or duty that may be required. Duties and responsibilities may change with business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.