Helps patients by providing information, services, and assistance.

Job Duties:

• Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit.
• Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.
• Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential.
• Counsels patients by transmitting physician's orders and questions about referrals, procedures, and surgeries.
• Schedules referrals, procedures, and surgeries by making arrangements with the appropriate providers; verifying times with patients; preparing charts, pre-admission and consent forms.
• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.
• Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Serves and protects the practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
• Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Education:

High school diploma or GED required. Current MA/CMA license.

Training/Experience:

Previous Experience is highly desired.

Skills/Qualifications:

• Telephone etiquette
• EMR/EHR Experience
• Customer Service
• HIPPA compliance
• Attention to Detail
• Quality Focus