Benefits:

Company parties

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Dental insurance

Free food & snacks

Free uniforms

Vision insurance

Wellness resources

Roots, Inc. dba Roots Through Recovery is seeking a compassionate, organized, and detail-oriented Medical Assistant (MA) to support our clinical team in an outpatient behavioral health setting. This role is a key part of ensuring smooth patient flow, accurate documentation, and strong coordination between patients and providers.

This position is ideal for a Medical Assistant who enjoys both patient interaction and behind-the-scenes coordination, and who wants to work as part of a mission-driven healthcare organization.

Key Responsibilities

Clinical & Patient Support

Greet and room patients; take and record vital signs

Prepare patients for appointments and assist with basic clinical workflows

Observe and report patient concerns or changes to appropriate clinical staff

Maintain a calm, supportive, and professional presence with patients

Scheduling & Care Coordination

Schedule and confirm patient appointments

Coordinate schedules with providers and clinical staff

Communicate with patients regarding appointments, follow-ups, and logistics

Support continuity of care through timely coordination and follow-through

Documentation & Administrative Support

Accurately document patient information and encounters in the electronic health record (EHR)

Ensure charts are complete, organized, and up to date

Assist with tracking referrals, orders, and provider requests

Maintain confidentiality and comply with HIPAA and organizational policies

Team Support

Collaborate closely with clinicians, providers, and administrative staff

Support clinic operations to ensure efficient daily workflow

Perform other related duties as assigned within scope of practice

Qualifications

Required

Medical Assistant (MA) certificate or equivalent training; certified and licensed nurses (CNA or LVN) are welcome to apply

Experience in a clinical or healthcare setting

Strong organizational and communication skills

Comfort working with electronic health records

Ability to multitask and manage a fast-paced environment

Preferred

Experience in behavioral health, substance use treatment, or outpatient care

Bilingual (Spanish/English) a plus

Familiarity with care coordination or scheduling in a clinical setting

What We Offer

Supportive, team-based work environment

Meaningful work serving individuals in need of care

Competitive pay based on experience

Opportunities for growth within a mission-driven organization