Job Description
Department: Orthopedic Clinic
Schedule: Part-time days
Location: Rochester, MI
GENERAL SUMMARY:
As a Medical Assistant in our Orthopedic Clinic, you'll be the vital link between our patients and clinical team. Working under the direction of our providers and nursing leadership, you'll deliver compassionate, high-quality care by seamlessly blending administrative expertise with clinical skills. Your role is essential in creating a welcoming environment where patients feel heard, prepared, and confident in their care journey.
KEY RESPONSIBILITIES:
- Welcome patients with warmth and professionalism, guiding them through their visit and preparing them for examinations, procedures, and treatments with attention to detail and compassion.
- Gather and document vital signs and comprehensive patient histories using critical thinking, ensuring accurate information that drives quality clinical decisions.
- Collaborate with providers to prepare for and assist with examinations and procedures, following established protocols while maintaining the highest standards of patient care.
- Safely administer medications and immunizations as prescribed, meticulously documenting all actions and maintaining detailed records that support continuity of care.
- Maintain thorough, accurate documentation in our electronic health record system, ensuring all patient interactions and clinical activities are properly recorded.
- Stay alert and respond promptly to patient emergencies, demonstrating quick thinking and composure in critical moments.
- Actively engage with patient communications—managing phone calls, messages, and patient portal inquiries—responding within established timeframes to ensure patients feel supported throughout their care.
- Efficiently process medication refills, radiology orders, and lab requests in the EHR, facilitating smooth workflows for provider review and approval.
- Provide clear, compassionate discharge instructions to patients and caregivers, empowering them with the information needed for successful recovery and follow-up care.