Medical Assistant / Patient Services Coordinator - Front & Back Office

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Urology Associates of Cape Cod

Medical Assistant / Patient Services Coordinator - Front & Back Office

Yarmouth Port, MA
Full Time
Paid
  • Responsibilities

    Location: Yarmouth Port, MA · Full-Time, In Person · Hours: Mon–Thu 8:30 a.m.–4:30 p.m., Fri 9:00 a.m.–4:30 p.m. · Pay: $20.00–$27.00 per hour (based on experience)

    Urology Associates of Cape Cod is seeking a versatile team member who is equally comfortable at the front desk and in the clinic. This blended role rotates between patient check-in and check-out, back-office scheduling and insurance work, and hands-on Medical Assistant duties supporting our physicians and Advanced Practice Providers. It is ideal for someone who likes variety, learns quickly, and wants to understand how a specialty practice runs from end to end. On-site training is provided; certification is not required.

    WHY UACC

    • Physician-owned and independent – the largest urology practice on Cape Cod, caring for the Cape & Islands for over 40 years.
    • A year-round, predictable schedule: Monday–Thursday 8:30 a.m.–4:30 p.m. and Friday 9:00 a.m.–4:30 p.m. No nights or weekends.
    • A small, supportive team where you work directly with the physicians and Advanced Practice Providers, with on-site training provided.

    FRONT DESK & PATIENT SERVICES

    • Greet patients, complete check-in and check-out, verify demographics and insurance, and collect copayments.
    • Schedule and confirm appointments, procedures, and follow-up visits; manage recall lists and the daily schedule for your assigned providers.
    • Obtain referrals and prior authorizations, answer and route phone calls, and relay messages to clinical staff.
    • Maintain accurate patient information in eClinicalWorks (eCW) and ensure required forms and consents are completed.

    CLINICAL / MEDICAL ASSISTANT DUTIES

    • Room patients, record vital signs and medical history, and prepare them for the provider.
    • Assist with office procedures such as cystoscopy, catheter changes, bladder instillations, vasectomy, prostate biopsy, and injections.
    • Collect, label, and process urine, blood, and tissue specimens; perform point-of-care testing.
    • Process prescription refills with provider authorization and communicate with pharmacies.
    • Clean and stock exam rooms, reprocess instruments, and monitor clinical and office supply inventory.

    QUALIFICATIONS

    • Experience in a medical office, as a Medical Assistant, or in a patient-facing customer service role preferred.
    • Comfortable with both administrative systems and hands-on clinical work; willing to be cross-trained.
    • Excellent communication skills, discretion with confidential information, and strict adherence to HIPAA.
    • Organized, dependable, and able to prioritize in a fast-paced environment.
    • Experience with eClinicalWorks (eCW) or another electronic medical record, insurance verification, and medical terminology is a plus.

    BENEFITS

    • Health insurance (Blue Cross Blue Shield), dental insurance, and vision insurance
    • 401(k) with employer matching
    • Paid time off and paid sick time
    • On-site training and a collegial, physician-led team

    ABOUT UROLOGY ASSOCIATES OF CAPE COD

    Urology Associates of Cape Cod is the largest urology practice on Cape Cod, providing comprehensive urologic care to the Cape & Islands for over 40 years from offices in Yarmouth Port and North Falmouth. We pride ourselves on compassionate patient care and a professional, supportive work environment. Learn more at urologycapecod.com.

    Urology Associates of Cape Cod is an Equal Opportunity Employer.