Medical Assistant – Phlebotomist — Temecula, CA
BFF Medical Wellness Clinic
About BFF
We’re a membership-based functional medicine and aesthetics clinic focused on proactive health, body composition, and concierge-level care. We’re a young, growing practice with high standards, a warm vibe, and real opportunities to grow with us.
Role Snapshot
This hybrid Medical Assistant – Phlebotomist role is patient-facing and flow-driving. You’ll keep visits on time, perform venipuncture/phlebotomy and/or IM/SQ injections , prepare specimens correctly, support providers, and educate patients on our membership model —all with calm professionalism and excellent follow-through.
Clinic Flow & Patient Experience: Room patients, take vitals, prep treatment spaces, and keep schedules running on time; set a confident, reassuring tone.
Phlebotomy & Specimen Integrity: Perform venipuncture, process/label specimens, manage draws for panels, and maintain chain of custody; ensure accurate orders and timely send-outs.
Injections & Clinical Support (per provider orders & protocols): IM/SQ injections, point-of-care tests, medication/supply prep, and clean, efficient room turnover.
Patient Education: Explain membership benefits, visit cadence, and next steps; reinforce care plans and home instructions clearly.
Documentation & Follow-Through: Update EMR precisely, queue orders, verify results receipt, manage task lists, and close loops—no drop-offs.
Communication Hub: Handle calls, texts, and in-person questions with a polished, compassionate tone; coordinate follow-ups and series appointments.
Safety & Compliance: HIPAA, infection control, sharps safety, and specimen handling standards; maintain spotless rooms and equipment readiness.
Operational Rhythm: Opening/closing routines, inventory cues, event support, review invitations, and brand-forward presentation.
Confident & Composed: You lead conversations, de-escalate stress, and perform reliably under pressure.
A Standout Communicator: Clear verbal ability, active listening, professional vocabulary, excellent bedside manner.
Adaptable & Quick-Learning: You pick up new systems, protocols, and clinical language fast.
Detail-Obsessed Finisher: You document precisely, label flawlessly, and prevent small misses from becoming issues.
Curious & Growth-Oriented: You ask smart questions, welcome feedback, and enjoy expanding scope as the clinic scales.
Passionate About Proactive Health: You love helping people feel and function better—not just “processing visits.”
Medical Assistant training/certificate required; MA certification (CCMA, CMA, RMA) preferred.
Proven competency with venipuncture/phlebotomy and IM/SQ injections in a clinic setting.