Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Tuition assistance

Vision insurance

The Medical Assistant Supervisor provides both hands-on clinical support and day-to-day leadership for the clinic team (Medical Assistants, ATCs and Xray techs). This role supports providers, ensures efficient clinic operations, and promotes a high-quality patient experience while serving as a point of guidance for MA staff.

Hours

Our patient schedule starts at 7:00am daily. The Medical Assistant Supervisor must be available to start at 7:00am on assigned days and will rotate shifts in alignment with clinic needs.

Responsibilities

Clinic Coverage & Patient Support

Greet and prepare patients for provider or imaging exams, recording intake information and providing appropriate gowns, shorts, etc.

Document accurately and efficiently in the EMR.

Perform administrative duties, including responding to patient phone notes, providing information per established protocols, and serving as a liaison between patients and providers.

Complete FMLA and disability paperwork.

Maintain exam room supply stock and ensure exam rooms are cleaned and disinfected between patients.

Prepare and sterilize medical instruments; clean and disinfect medical equipment.

Monitor patient flow and communicate delays or issues proactively.

Provide cross coverage as assigned, including rooming patients when Medical Assistants (MAs) are out.

Perform other duties in support of providers, staff, and leadership.

Patient Care

Perform patient care duties as trained and directed by providers, including removal of wound dressings, sutures, or staples.

Perform specimen collection, preparation, and documentation according to proper procedures, including venipuncture.

Supervisory & Leadership Responsibilities

Serve as day-to-day leader and resource for Medical Assistant staff.

Assist with training, coaching, onboarding, and mentoring of new and existing MAs.

Support scheduling, clinic coverage coordination, and workflow optimization, including staff scheduling, timecard approval, and filling operational gaps.

Delegate daily work assignments and ensure clinic priorities are met.

Participate in new MA screenings and interviewing.

Evaluate work, monitor performance metrics, and support process improvements.

Conduct quarterly one-on-one meetings and annual performance reviews.

Promote consistency in clinical processes, documentation standards, and workflow efficiencies.

Model professionalism, teamwork, and a high level of patient service.

Teamwork

Work cooperatively with coworkers, providers, and management.

Share knowledge and insights with team members in a constructive and supportive manner.

Foster a collaborative, respectful, and patient-focused team environment.

Education, Experience, and Certification/Licensure Required

High School Diploma required

CMA or RMA certification preferred

Minimum 2 years of Medical Assistant experience required

Prior lead, trainer, or supervisory experience strongly preferred

Customer service experience required

CPR certification required and maintained

Orthopedic experience preferred but not required