Job Description

Location: 7900 Fannin St Suite 3300, Houston, TX 77054

The Medical Assistant provides high quality care to meet departmental goals; responsibly and cost effectively manages equipment, supplies and ancillary services; establishes communication and maintains good working relationships with physicians and office personnel to facilitate quality patient care; demonstrates an understanding of non-judgmental care as it relates to the psychological and emotional needs of the patients.

Essential Job Duties:

Job duties include work in satellite offices, fill in for staff vacancies, and/or taking other physicians call; assists in orienting new staff; assumes role as patient advocate; dress and conduct is professional as a representative; interacts well with other team members frequent exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic environment.

Direct Patient Care (included but not limited to):

• Greet and escort patients to the examining room; make them feel welcome and comfortable.
• Prepare and assist patients for exams; obtain urine specimens, check vital signs, document symptoms, complaints and medications, prepare for lab tests and procedures, etc.
• Ensure the patients’ demographic information is correct and updated.
• Assist the physician, residents and fellows with exams and procedures.
• Give injections and/or teach the patient to administer injection when needed.
• Assist patients with obtaining lab slips and/or referrals, scheduling procedures, prescriptions, etc.
• Recognize urgent or emergency situations and act appropriately; reorder and replace items used from the crash cart or emergency kit.
• Accompany patients with emergencies to hospital in a wheelchair or by stretcher; monitor continuously until under the care of hospital nurse; document events in patients’ medical record.
• Put charges and diagnoses on chart forms or obtain this from the physician.
• Instruct the patient to take router copy to check-out.
• Take lab specimens to the dumb-waiter or lab.
• Maintain a safe environment for patients and others.
• Cooperate and interact with team members and co-workers.
• Educate patients on health care concerns and problems, office and hospital procedures, birth control, prenatal, postpartum and gynecological care, medications, infertility, testing, surgery, etc.
• Request and flow medical records.
• Maintain patient confidentiality.
• Practice infection control; dispose of contaminated needles, drugs and supplies properly; use good hand washing technique; disinfect patient areas after use and clean exam rooms after patients are seen.
• Perform phlebotomy.
• Assist with pre and post-op care.
• Monitor established pregnancies through lab work and ultrasounds.
• Maintain patient charting, testing and flow sheets.

Telephone Triage Duties:

• Evaluate calls for emergencies and triage appropriately. Document all phone calls in EMR.
• Schedule: surgeries, admissions, x-rays, ultrasounds, lab tests, aminos, blood donations and other tests procedures, coordinating surgeries and appointments, if needed.
• Educate patients on health care concerns and problems, office and hospital procedures, birth control, prenatal, postpartum and gynecological care, medications, infertility, testing and surgery, etc.
• Answer patient questions.
• Notify Utilization Review for verification and “Surgery Notification”, CC to Financial Review; pre-certify if necessary; place information into computer for pre-certification process.
• Send orders with patients to the hospital admitting office.
• Authorize refills of medications.
• Phone new prescriptions to pharmacies.
• Write prescriptions for doctors to sign.
• Fill out lab slips and send them to the lab.
• Review and triage all lab work with MD: notify patients of results by phone or mail with appropriate documentation; treat as ordered by MD and instruct patients as needed; file lab slips.
• Observe designated “on call” lunch schedules.

Miscellaneous Duties:

• Prepare charts for the following day.
• Request charts for daily mail, lab reports and correspondence; document and flow each chart on computer; route completed charts to appropriate departments.
• Complete all charges and diagnosis on charge slips for office visits and surgeries.
• Assist MD with phone calls to patients and/or to other physicians.
• Coordinate and schedule physician’s appointments, meetings and procedures.
• Clean and restock rooms with supplies and sterile instruments.
• Clean and maintain nurses’ stations and work areas.
• Assist in orientation of new personnel.
• Maintain and rotate stock medications and samples; check for expiration dates prior to dispensing; keep stock away from easy patient access.
• Perform any additional duties as needed.
• Assist MD, Division Administrator, Nurse Practitioner/Physician’s Assistant with any duties deemed necessary for quality patient care.
• Be cognizant of changing concepts, trends and scientific advances in OB-GYN/Infertility care.
• Participate in task forces and committees; update knowledge base and skills by formal education, attending professional education meetings, attending departmental in-service and committee meetings.
• Other duties as assigned.

Qualifications

• High School Graduate or GED
• Graduation from an accredited program for Medical Assistants preferred
• Certification from the American Association of Medical Assistants preferred
• CPR certification

Physical Demands

Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination; requires standing and walking for extensive periods of time; occasionally lifts and carries times weighing up to 50 pounds; requires corrected vision and hearing to normal range; requires working under stressful conditions or working irregular hours.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.