Benefits:

Employee discounts

Health insurance

Paid time off

Benefits/Perks

Competitive Compensation

Great Work Environment

Career Advancement Opportunities

Job Summary

We are seeking a Collection Manager to join our team! As a Collection Manager, you will be working closely with clients to answer questions related to billing, processing all forms needed for insurance billing purposes, and collecting necessary documentation from clients. You will also assist other Collection Manager with follow-up inquiries to clients, communicate with patients regarding their bills and more. The ideal candidate has excellent attention to detail, strong customer service skills, and is comfortable spending much of the day on the phone.

Responsibilities · Answers patient questions regarding their bill in the office and over the phone. · Runs patient balance report weekly. · Contacts patients regarding their outstanding balances to collect. · Offer payment plans to patients with high balances to collect to help the patient not go to the collection’s agency. · Add bankruptcy information to the patient's account and update it as we get more information. · Assist with various paperwork and/or miscellaneous tasks. · Audits patient accounts, assess accuracy and collectability of accounts receivable balances, and initiate appropriate collection actions. · Processes patient payments received in the mail (credit card payments and checks). · Send out final notices to patients for unpaid balances for both Tuscaloosa ENT · Transfer balances to the collection agency for non-paid balances after 4 straight months. · Respond to collection agency emails regarding patient disputes and requested information. · Send updates to the collection agency when patients make payments on their collection balance. · Review payment plan accounts to ensure we receive payments. · Reviews the unallocated accounts to allocate payments correctly on the patients’ accounts. · Posts Medicaid remittance and works the denials. · Work on Letter of Protection (LOP) accounts. · Works denials on aging report. · Communicates with other departments regarding patients as needed.

Qualifications

Strong customer service skills

Previous experience with medical coding or billing desired

Strong organization skills

Excellent attention to detail