Benefits:

401(k)

Dental insurance

Health insurance

Vision insurance

Medical Call Center Representative for our busy ENT Practice-

CALL CENTER LOCATED IN VIRGINIA BEACH

THIS IS AN IN PERSON POSITION- NOT REMOTE

Monday - Friday 8am- 5pm

Principal Duties and Responsibilities:

Schedule Appointments for patients.

Answer telephone promptly and in a polite and professional manner.

Obtain and enter accurate demographic information into EMR.

Schedule appointment correctly – review appointment date, time, location, and provider name with caller. Know each provider’s scheduling preferences, and keep all schedules as full as possible.

Inform caller of items to bring to appointment, to include insurance card, medications, and office visit fee.

Remind caller to arrive 30 min. before scheduled appointment to complete paperwork/tablet.

Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of our organization. Remain conscious of the length of time you are on the phone with a patient.

Act as a liaison for the patients and the practice:

Direct calls or take messages for other departments based on company policies and procedures.

Use sound judgment in handling calls, especially with upset patients.

Have an understanding of when to escalate calls to physicians/practice manager/triage nurse.

Service Patients:

Route incoming faxes as appropriate.

Make calls to reschedule appointments when necessary.

Provide assistance with mailings and other projects as call volume permits.

Other reasonably related duties as assigned by supervisor or manager.

Qualifications:

Ability to handle confidential and sensitive information. (HIPAA)

Ability to communicate effectively on the telephone.

Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.

Ability to handle a “call center” environment; work quickly and multi-task.

Ability to exercise good judgment to handle calls appropriately.

Ability to demonstrate good customer service.

High School or GED required. One year of experience in customer service and/or related clinical environment preferred, as well as a working knowledge of medical terminology.