Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Medical Front and Back Office Representative

Well established Institute in Newport Beach invites you to join our team as Front/Back Office Representative. This exciting full-time opportunity offers learning and growth within the company for a caring professional who would like to develop their skills and knowledge in healthcare while making a difference in patients’ lives. Please note that this is not a Medical Assistant position.

Positive attitude, self-motivation, and a desire for personal growth is a requirement for this position.

Daily responsibilities include (but are not limited to):

Customer Service

Greet incoming patients and visitors

Check patient's out, schedule follow up appointments

Answer phones and guide patients

Assist in back office procedures in making sure rooms are clean, inventory stocked and to check on patient when needed.

Flexibility

Coordinate with staff for timely care of patients

Cross-train and help with front office, scheduling, medical records and phones as needed

Participate in various projects and/or complete other tasks as assigned by management

Team player ready to help with anything needed

Organization Skills

Data entry

Maintaining patient files

Clean/maintain patient exam rooms and stock supplies

Communication Skills

Effectively communicate with practice staff and patients on a regular basis

Provide strong customer service in handling customer's inquiries regarding insurance coverage

Document and update customer records based on phone interactions via database.

Take and relay accurate messages

Problem solving and assisting with various tasks

Sell alternative payment plans when insurance is not covered

Assist in department's general administrative reporting duties

Manage both outbound and inbound phone calls.

Qualifications

Education and Experience:

Minimum education equivalent to a 4-year high school diploma or GED.

This in an entry-level position

Medical office experience a plus

Customer service experience a plus

Insurance knowledge a plus

Skills and Abilities:

Quick learner/ Self-starter/ Able to work independently and approach tasks with a positive attitude

Strong customer service skills

Strong computer skills

Typing 45 wpm or higher

Strong attention to detail

Must be able to work in a fast-paced environment with ability to prioritize, multi-task and think on your feet

Strong ability to identify, analyze, and solve problems

Must be punctual and reliable

eClinical and/or TIMS knowledge a plus

Hours between Monday through Friday 6:30am- 6:30pm