Benefits:

401(k)

Company parties

Competitive salary

Employee discounts

Paid time off

Benefits/Perks

Career Advancement Opportunities

401-K

Paid Vacation

Competitive Compensation

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our clients. As our second-shift Patient Care Coordinator, you will be the welcoming face and voice of our practice for clients and their families from 12 PM to 8 PM. You’ll play a key role in ensuring smooth communication between Spanish-speaking families and our clinicians, while managing daily front desk responsibilities with professionalism and warmth. If you're someone who thrives in a people-focused role, is organized under pressure, and enjoys making clients feel heard and supported — we want to meet you!

Responsibilities

Greet and assist clients in person, by phone, and via email in both Spanish and English.

Translate conversations and messages between clients/families and clinicians to ensure clear and accurate communication.

Schedule, confirm, and adjust appointments while managing multiple calendars.

Collect and verify patient intake information, insurance details, and consent forms.

Provide support during the client onboarding process, explaining policies and next steps.

Maintain a clean, organized, and welcoming front desk area.

Handle incoming calls, route messages appropriately, and follow up on inquiries.

Communicate with billing and clinical teams regarding client updates or needs.

Monitor late arrivals, cancellations, and rescheduling trends for follow-up.

Assist with light administrative tasks including data entry, filing, and document scanning.

Qualifications

Friendly and outgoing personality

Strong interpersonal and communication skills, both verbal and written.

Tech-savvy and comfortable with EHR systems and scheduling software.

Empathetic, friendly, and highly organized with great attention to detail.

Proficient in English and Spanish

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds