Benefits:

401(k)

Company parties

Competitive salary

Dental insurance

Health insurance

Vision insurance

Now Hiring: Medical Front Desk Associate — Join Our Innovative Physical Therapy and Wellness Team! Location: Grand Island, NY | 🕒 Part Time - M-Th 1pm-6pm

Are you passionate about patient care, love to stay organized, and thrive in a fast-paced medical environment? Trilogy Wellness is looking for a Medical Front Desk Associate who brings positive energy, professional excellence, and a desire to grow with a cutting-edge, medically oriented Physical Therapy and Wellness clinic in Western New York.

Why Trilogy Wellness? At Trilogy, we don’t just treat patients — we empower them. As a leader in Physical Therapy and restorative care, we blend clinical excellence with innovative wellness solutions. Our culture is upbeat, team-driven, and dedicated to improving lives every single day.

What You’ll Do: As the first friendly face patients see, you'll play a critical role in creating a welcoming, organized, and efficient front office experience. You’ll support both our patients and clinical team by managing day-to-day administrative duties including:

Greeting patients and visitors with warmth and professionalism

Scheduling appointments and verifying insurance coverage

Collecting co-pays and scanning required documentation

Managing calls, voicemails, reminders, and no-show outreach

Assisting with referrals, records, and patient communications

Supporting providers and departments with various admin tasks

Contributing to a respectful, positive team environment

✅ What We’re Looking For: We’re seeking someone who is:

Experienced in medical front office or customer service roles

Organized, tech-savvy, and proficient in EMR and MS Office

Comfortable verifying insurance and handling patient records

A great communicator — warm, respectful, and detail-oriented

Self-motivated, proactive, and a true team player

📚 Qualifications:

1+ year of experience in a healthcare or administrative setting

Medical office assistant certification preferred (but not required)

Strong knowledge of medical terminology and EMR systems

What You'll Love About Us:

A mission-driven workplace focused on healing and prevention

Supportive team culture that values your input and growth

Opportunity to be part of a fresh, innovative model of care

Beautiful Grand Island location with a strong sense of community

Be more than just the front desk — be the heart of the clinic. Ready to make a real difference in people’s lives? Join a workplace that’s as energetic and compassionate as you are.

Apply today and bring your skills to Trilogy Wellness — where care meets innovation.