Benefits:

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

ART Surgical is a thriving, patient-focused medical practice in San Francisco, California. Our team of 2 providers is dedicated to delivering compassionate, high-quality care to our community. We are a close-knit team that values professionalism, efficiency, and a warm patient experience — and we are looking for a skilled Front Desk Coordinator to be the welcoming face of our practice.

As our Front Desk Coordinator, you will be the first point of contact for our patients — setting the tone for every visit. You will manage the day-to-day operations of our front office, keeping things running smoothly while delivering an exceptional patient experience. This is a hands-on role that requires strong organizational skills, healthcare knowledge, and a genuine commitment to patient care. WHAT YOU WILL DO: • Greet and check in patients with warmth and professionalism • Manage scheduling — appointments, recalls, cancellations, and waitlists — using our EHR system • Answer and route incoming calls; respond to patient questions and voicemails in a timely manner • Verify insurance eligibility, collect co-pays, and process patient payments at point of service • Obtain prior authorizations and referrals as required by patient insurance plans • Accurately enter and update patient demographics and insurance information • Handle medical records requests, faxes, and incoming correspondence • Coordinate patient flow with clinical staff to minimize wait times • Maintain a tidy, HIPAA-compliant front office environment at all times WHAT WE ARE LOOKING FOR: • Minimum 2 years of front desk or administrative experience in a medical office — required • Hands-on experience with EHR/practice management software (e.g., Epic, eClinicalWorks, Kareo, Athenahealth, or similar) • Solid understanding of health insurance — HMO, PPO, Medi-Cal, Medicare — including eligibility verification and authorizations • Proven ability to handle a busy front desk with professionalism and composure • Outstanding communication skills with patients, providers, and insurance representatives • Strong attention to detail and accuracy in data entry and payment processing • Knowledge of HIPAA regulations and patient confidentiality requirements • Proficiency with Microsoft Office (Word, Excel, Outlook) • Bilingual English/Spanish a strong plus