Benefits:

401(k)

Employee discounts

Benefits/Perks

Paid time off

Ongoing training and opportunity for growth

Employee discounts on select wellness and aesthetic services

Positive, team-oriented work environment

Job Summary

We are a growing pain management and wellness practice looking for an experienced, highly organized, outgoing Medical Front Desk Coordinator who wants to grow with us.

This is more than a receptionist position. We need someone who can take ownership of the front desk, patient schedule, follow-ups, insurance issues, collections, care packages, and overall patient experience.

Organization, punctuality, attention to detail, consistency, and follow-through are our highest priorities.

The right person is self-motivated and does not need to be constantly reminded what needs to be done. We want someone who anticipates what is needed, takes initiative, thinks ahead, solves problems, and follows tasks through to completion.

Fluent Spanish and English are REQUIRED.

Responsibilities

Greet every patient warmly, professionally, and respectfully

Manage patient check-in and checkout

Answer phones and schedule, confirm, and reschedule appointments

Take ownership of the schedule and proactively work to fill cancellations and openings

Follow up with cancellations, no-shows, and patients who are overdue for appointments

Maintain patient recall and follow-up lists so patients do not fall through the cracks

Make sure patients leave with their appropriate next appointment or next step addressed

Verify insurance eligibility and benefits

Understand and track referrals and prior authorizations

Understand copays, deductibles, coinsurance, patient responsibility, and outstanding balances

Be comfortable handling money, collecting payments, discussing balances, and helping reconcile front-desk collections

Identify insurance or authorization issues before they interfere with appointments

Coordinate patient transportation when needed

Keep patient information, paperwork, schedules, and front-desk workflows extremely organized

Discuss and appropriately sell and upsell wellness services, care packages, supplements, and products

Help interested patients understand care packages, pricing, and payment options and confidently help them enroll

Follow up with interested patients who did not move forward

Communicate effectively with physicians, clinical staff, billing staff, and patients

Identify problems and suggest solutions to improve organization, efficiency, patient retention, and the patient experience

Qualifications

Fluent Spanish and English – REQUIRED

Previous medical front desk experience – REQUIRED

Experience in pain management, orthopedics, spine, PM&R, neurology, or a similar medical specialty strongly preferred

Experience with medical insurance, eligibility, benefits, referrals, and prior authorizations

Understanding of copays, deductibles, coinsurance, and patient financial responsibility

Comfortable handling money, collecting payments, and discussing financial responsibility

Comfortable with sales, upselling, and helping patients enroll in appropriate care packages

Strong computer and scheduling/software skills

Exceptional organization and attention to detail

Strong multitasking, prioritization, and time-management skills

Excellent attendance and punctuality

Able to work independently without constant supervision or motivation

Who We Are Looking For

Personality and work ethic are extremely important to us.

We want someone who is outgoing, warm, open, friendly, health-conscious, hard-working, organized, dependable, confident, and comfortable talking with patients.

You should naturally think:

“What still needs to get done?”

rather than:

“Nobody told me to do that.”

If a patient was supposed to return and never scheduled, you follow up. If an authorization is pending, you check on it. If there is an opening, you work to appropriately fill it. If a payment was missed, you address it. If a patient is interested in a care package, you help them understand their options and get started.

We need someone who notices things, remembers details, follows through, and takes action without needing to be pushed.

Sales, Growth & New Ideas

You do not need to be a high-pressure salesperson, but you must be comfortable with sales and asking interested patients to move forward.

You should be comfortable discussing our wellness services, care packages, supplements, and products; explaining pricing and options; appropriately upselling; and helping interested patients enroll.

We are a growing practice, and new ideas are welcomed and encouraged. We want someone who will speak up, suggest better ways of doing things, identify opportunities we may be missing, and help us build better systems.

If you see a problem, bring it to our attention—and whenever possible, bring an idea for how we can solve it.

Most importantly, every patient should be treated with kindness, patience, professionalism, and respect. We want patients to feel welcomed, comfortable, and genuinely cared for from the moment they walk through the door.

If you are bilingual in Spanish and English, experienced in a medical office, exceptionally organized, consistently punctual, comfortable handling money and sales, and naturally take initiative, we would like to hear from you.