Benefits:

Bonus based on performance

Company parties

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Join a Growing Mental Health Practice

HIAAH is a multi-state behavioral health group practice with over 60 providers across 7 states. We are seeking a dependable and detail-oriented Medical Front Desk / Patient Access Coordinator to support scheduling, patient access, and front desk operations.

This role plays a key part in ensuring patients are scheduled efficiently and that all intake information is accurate and complete from the start.

What You’ll Do

Answer incoming patient calls and assist with scheduling

Schedule new and returning patient appointments

Collect and verify patient demographics and insurance information

Ensure all patient information is accurate and complete at intake

Confirm active insurance and identify potential issues before visits

Manage cancellations, reschedules, and confirmations

Coordinate provider schedules across multiple locations

Support in-person patient check-in when needed

Maintain accurate records in EHR systems

What Makes This Role Important

This role directly impacts billing accuracy and revenue by ensuring that patient information, scheduling, and intake are completed correctly the first time. Errors at this stage can lead to claim denials and delays.

What We’re Looking For

1+ year experience in medical front desk, scheduling, or healthcare admin

Strong communication and multitasking skills

High attention to detail and reliability

Comfortable working in a fast-paced environment

Preferred:

Mental health or medical office experience

Spanish-speaking preferred; Arabic a strong plus

Schedule & Compensation

Full-Time

8:30 AM – 4:30 PM

$20–$27/hour (based on experience)