Benefits:

Health insurance

Paid time off

Benefits/Perks

Career Advancement Opportunities

Competitive Compensation

Health Insurance

Front Desk & Reception Responsibilities

Greet members, visitors, and pharmaceutical representative promptly and professionally

Check members in and out for appointments

Ensure demographic, insurance, and contact information is updated accurately at every visit

Answer multi-line phone systems professionally and direct calls appropriately

Check the voicemail throughout the day and communicate messages

Schedule, confirm, reschedule, and manage appointments for behavioral health and medical services

Monitor provider schedules and assist with appointment flow management

Maintain organized waiting and reception areas to ensure a professional environment

Provide exceptional customer service while maintaining professionalism during high-volume periods

Assist members with intake paperwork, consents, and agency forms

Administrative Responsibilities

Verify insurance eligibility and benefits

Obtain authorizations and referrals when required

Print Encounters and submit to billing department

Collect co-pays, balances, and payments while issuing receipts appropriately while sending out invoices

Scan, fax, upload, and organize documentation within the Electronic Health Record (EHR)

Process incoming and outgoing mail, faxes, and correspondence

Assist with medical records requests and records management

Maintain accurate documentation of administrative actions within client records

Support administrative audits and compliance reviews as requested

Assist leadership and providers with clerical and operational tasks

Communication & Coordination

Communicate effectively with providers, pharmacies, referral sources, and insurance companies

Relay messages accurately and timely to clinical staff

Coordinate member follow-up appointments and referrals

Maintain professional communication consistent with HIPAA and 42 CFR Part 2 requirements

Serve as a liaison between members and clinical staff to support continuity of care

Compliance & Professional Standards

Maintain strict confidentiality of protected health information

Follow all agency policies, procedures, and professional conduct standards

Participate in staff meetings, trainings, and supervision sessions

Adhere to HIPAA, OSHA, infection control, and workplace safety standards

Demonstrate professionalism, empathy, and cultural sensitivity when interacting with clients experiencing mental health or substance use challenges

The duties and operational expectations above are based on the agency’s established administrative and healthcare support workflows.

Qualifications Education

High school diploma or GED required

Associate degree or healthcare administrative training preferred

Experience

Minimum 1 year of front desk, medical office, behavioral health, or customer service experience preferred

Experience working in behavioral health, substance abuse, or outpatient medical settings preferred

Experience with EHR systems and scheduling platforms preferred

Experience with member scheduling and customer service

Skills & Competencies

Strong verbal and written communication skills

Excellent customer service and interpersonal skills

Strong organizational and multitasking abilities

Attention to detail and accuracy

Professional phone etiquette

Ability to maintain confidentiality and professionalism

Ability to work independently and collaboratively within a multidisciplinary team

Strong time management and problem-solving skills

Bilingual candidates are encouraged to apply

Several qualifications and workflow expectations were adapted from the agency’s Medical Administrative Assistant operational standards.

Preferred Qualifications

Knowledge of Medicaid, MCOs and insurance verification processes

Familiarity with behavioral health documentation workflows

Experience handling high call volumes and scheduling coordination

Knowledge of HIPAA and healthcare compliance standards

Bilingual

Physical Requirements

Ability to sit and work at a desk for extended periods

Frequent typing, phone communication, and computer usage

Ability to move throughout the office environment as needed

Ability to lift up to 15–25 pounds occasionally

Clear verbal and written communication skills

Work Environment

This position is based within an outpatient behavioral health and healthcare office setting serving individuals with mental health, substance use, and psychosocial needs. The Medical Front Desk Receptionist will work closely with administrative leadership, providers, and clinical staff to support quality member care and operational efficiency.