Benefits:

401(k)

401(k) matching

Paid time off

About the Role:

Alamo City Healthy Kids and Families is seeking a friendly, dependable and motivated Front Desk Representative to be the welcoming face of our practice in San Antonio, TX. This is a fantastic opportunity to make a meaningful impact on the health and well-being of our children, adolescents and families for our weight management and nutritional counseling clinic.

Responsibilities:

Greet patients, check in and out in a efficiently and professional manner

Schedule, confirm, and manage patient appointments using medical scheduling software

Verify medical insurance coverage and patient eligibility, collect co-pays and other applicable payments at time of service

Maintain and update accurate patient demographic information in the EHR system and follow HIPPA guidelines

Answer incoming phone calls, respond to patient inquiries, and relay messages to clinical staff via phone or patient portal

Coordinate referrals and make sure all is up to date

Perform treadmill testing according to office protocols and training

Ensure the front desk and waiting area remain organized, clean, and welcoming

Requirements:

High school diploma or GED required

Prior experience working in a medical office

Familiarity with medical terminology, insurance verification, and EHR/EMR systems

Comfortable collecting copays and any necessary payments or balances

Bilingual in English and Spanish is required in serving our diverse community

Ability to multitask, stay organized, and thrive in a fast-paced clinical environment

Professional, reliable, punctual, and excellent customer service skills