Benefits:

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

About Cervello-Wellness

Cervello-Wellness is an integrative mental health and wellness clinic located in the heart of Rockville, Maryland. We specialize in compassionate, evidence-based care for individuals seeking support with ADHD, anxiety, depression, trauma, and neurodevelopmental conditions. Our team includes psychiatric professionals, therapists, and wellness providers dedicated to whole-person healing.

We are seeking a Medical Front Desk Representative to join our warm and mission-driven team. If you're passionate about mental wellness and enjoy creating a welcoming space for clients, this role is for you.

Key Responsibilities

Greet and check in clients with empathy and professionalism

Answer incoming phone calls and route messages appropriately

Schedule, confirm, and manage appointments using electronic medical records (EMR)

Verify client insurance, obtain authorizations, and explain benefits when needed

Collect copayments and reconcile daily financial reports

Assist clients with completing intake forms and paperwork

Maintain confidentiality and compliance with HIPAA regulations

Support providers with administrative tasks and internal communication

Qualifications

High school diploma or GED required; associate’s or bachelor’s degree a plus

1+ years of front desk or administrative experience in a healthcare setting preferred

Familiarity with EMR systems is a plus

Strong customer service skills with a warm, calm demeanor

Excellent organizational and multitasking abilities

Commitment to client privacy, discretion, and professional ethics

Bilingual (Spanish or other language) is a plus

What We Offer

Competitive hourly pay based on experience

Paid time off and observed holidays

Opportunities for training and professional growth

Calm, supportive, and inclusive work environment

The chance to be part of a growing practice making an impact on mental health