Benefits:

401(k)

Competitive salary

Paid time off

Job Overview We are seeking a dedicated and detail-oriented Medical Practice Front Desk Supervisor to join our healthcare team. This role is vital in ensuring smooth daily operations within a busy medical practice environment. The ideal candidate will possess strong administrative skills, excellent patient service abilities, and familiarity with electronic health record (EHR) systems. Experience with healthcare insurances, medical billing, coding, and insurance verification is required. This position offers an opportunity to work in a professional environment committed to quality patient care and efficient office management. Excellent customer service multitasking and flexibility are a must!

Duties

Greet patients warmly and professionally, ensuring a positive first impression

Supervision of 6-10 front desk employees

Schedule patient appointments using EMR systems such as Athena (bonus factor)

Verify insurance coverage and perform insurance authorization and billing procedures

Collect payments and process medical collections accurately

Manage patient check-in and check-out processes, including updating medical records

Handle multi-line phone systems with excellent phone etiquette and assist with patient inquiries

Prepare and manage medical records, ensuring confidentiality in compliance with HIPAA regulations

Support office management tasks such as filing, data entry, and maintaining office supplies

Utilize Microsoft Office tools for documentation and communication purposes

Requirements

Proven experience in medical administrative support or front desk roles within clinics or healthcare settings

Knowledge of medical terminology

Experience with medical billing, insurance verification, and documentation review processes

Strong computer skills including proficiency in Microsoft Office suite and office management software

Excellent customer service skills with the ability to handle multi-line phone systems professionally

Ability to maintain confidentiality and adhere to HIPAA regulations

Good communication skills and ability to work well with other departments in the medical office

Bilingual abilities are preferred to serve diverse patient populations effectively

Prior clinic front desk experience is required for understanding workflow and patient needs

Strong organizational skills with attention to detail in documentation and scheduling tasks

This role is essential for maintaining efficient clinic operations while providing exceptional patient service. The successful candidate will thrive in a fast-paced environment that values professionalism, accuracy, and compassionate communication.