Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job Summary

We are seeking a friendly and customer-oriented Front Office Representative to join the team at our Otolaryngology (ENT) office. As a Front Office Representative you will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.

To be successful in this role, you should have excellent communication skills, strong attention to detail, ability to multitask, an effective team player, experience using an EMR system, appointment scheduling, and payment collections. You should also possess a friendly and professional demeanor, as well as a passion for delivering exceptional patient care.

Office Hours: M-Th 8am-5pm F 8am-3pm (1hr lunch)

Responsibilities

Greet patients and provide an excellent patient experience

Answer phone calls and schedule appointments

Assist patients with paperwork

Check-in and Check-out of patients

Payment Collections

Answer Simple billing questions

Provide general customer service and attend to the needs of customers throughout their services

Handle Medical records by attaching/scanning/faxing

Perform any other duties as assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Employees are cross-trained to perform other jobs as needed. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Two or more years of experience as a receptionist or similar role is preferred

Excellent communication skills with a commitment to customer service

Strong work ethic and positive attitude

Familiar with computers and scheduling software

Excellent multi-tasking skills

Benefits/Perks

Great work-life balance

Medical, Dental, and Vision Insurance

401K Retirement plan after 1 year

Paid Holidays

Paid Time Off