Job Description

Job Description

Core responsibilities

• Take responsibility for handling complex medical information enquiries via calls and emails including second line responses for more complex enquiries where a literature search is required

• Provide responses to medical enquiries from external customers including

healthcare professionals and patients as well as pharmaceutical

clients’ internal departments

• Accurately identify, document and report adverse events/side effects,

pregnancy and other special situation events, and product quality complaints

in a clear and concise manner within required timeframes

• Participate in the out-of-hours provision of medical information for clients

who have contracted a 24/7 enquiry handling service

• Responsible for the quality check process for the MI team

• Manage day-to-day project-related expectations based on agreed scope of

work with client, provide project management support/training to junior

staff and provide regular updates regarding project status to management

Requirements:

Degree in Health Sciences

Extensive experience in medical information, ideally from a service provider

English - advanced (spoken, written)

Qualifications

Requirements:

Degree in Health Sciences

Extensive experience in medical information, ideally from a service provider

English - advanced (spoken, written)

Additional Information

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.

To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us.

We offer:

• Training and career development opportunities internally

• Strong emphasis on personal and professional growth

• Friendly, supportive working environment

• Opportunity to work with colleagues based all over the world, with English as the company language

Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join!

• Quality

• Integrity & Trust

• Drive & Passion

• Agility & Responsiveness

• Belonging

• Collaborative Partnerships

We look forward to welcoming your application.