Job Description

The Medical Information (MI) Officer is a senior member of the MI Department. The role is ideal for a confident and enthusiastic individual with experience in Medical Information and Medical Affairs. In addition to MI enquiry handling they assist in team management, project management, complex MI response development and process improvement within the MI Department. The role supports the delivery of high-quality Medical Information services.

Core responsibilities:

• Manage day-to-day project-related expectations based on agreed scope of work with client.
• Provide project management support/training to junior staff and provide regular updates regarding project status to management
• Take responsibility for handling complex medical information enquiries via calls and emails including second line responses for more complex enquiries where a literature search is required
• Accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints in a clear and concise manner within required timeframes
• Participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service.
• Providing management with regular updates regarding project status and metrics concerning enquiries ·
• Assisting in departmental inspection preparedness for the company pharmacovigilance system and actively participating in PV and MI inspections or audits
• Responsible for the quality check process for the MI team

Qualifications

Requirements:

Life Science / Healthcare professional degree e.g. Nursing, Pharmacist

2+ Years experience in medical information or related fields

English - advanced (spoken, written)

Preferred experience in project management within a call centre setting

Additional Information

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.

To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us.

We offer:

• Training and career development opportunities internally

• Strong emphasis on personal and professional growth

• Friendly, supportive working environment

• Opportunity to work with colleagues based all over the world, with English as the company language

Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join!

• Quality

• Integrity & Trust

• Drive & Passion

• Agility & Responsiveness

• Belonging

• Collaborative Partnerships

We look forward to welcoming your application.