Medical/Legal Outreach Specialist - Injury Care Team
Join Our Mission to Transform Patient Care
Company: Injury Care Team (ICT) Position: Patient Outreach Specialist Location: Chicago, IL (Multiple office possibilities, depending on location) Employment Type: Full-time
About Us
The Injury Care Team (ICT) is a pioneering healthcare organization that provides comprehensive injury care coordination across multiple hospital systems. We specialize in connecting patients with the right medical care, insurance resources, and legal advocacy to ensure optimal recovery outcomes. Our innovative approach combines medical expertise with financial counseling and legal services to support patients through every step of their recovery journey.
Position Overview
We're seeking a dynamic Patient Outreach Specialist to join our growing team. This role is perfect for someone who thrives in a fast-paced environment, enjoys helping people during challenging times, and wants to make a meaningful impact on patient outcomes. You'll serve as a crucial bridge between emergency department encounters and ongoing patient care, working directly with patients, medical providers, insurance companies, and legal professionals.
What You'll Do
Patient Advocacy & Support
Conduct compassionate follow-up calls with patients after emergency department visits
Guide patients through complex insurance processes and coverage options
Coordinate comprehensive medical care including specialist appointments, imaging, and therapy services
Provide concierge-level support to ensure seamless patient experience
Insurance & Claims Coordination
Investigate and identify optimal insurance coverage options for patients
Assist with third-party liability claims and workers' compensation cases
Navigate insurance denials and appeals processes
Ensure proper billing coordination between providers and carriers
Legal Service Facilitation
Assess situations where patients may benefit from legal representation
Facilitate connections with qualified attorneys in our partner network
Support patients through the legal consultation process
Maintain ongoing communication with legal partners regarding case development
Case Management Excellence
Maintain comprehensive patient records and case documentation
Track patient progress through treatment and recovery processes
Coordinate between multiple stakeholders including medical providers, insurers, and legal representatives
Generate reports and maintain quality assurance standards
What We Offer
Competitive Compensation Package
Attractive base salary with significant performance bonus opportunities
Comprehensive benefits package including health, dental, vision, and 401(k)
Performance-based incentives that reward excellence and dedication
Flexible after-hours availability bonuses for exceptional service
Professional Growth & Development
Extensive training in healthcare coordination, insurance processes, and legal case management
Ongoing education in medical terminology and patient advocacy
Career advancement opportunities within a growing organization
Professional liability insurance and legal support
Work-Life Balance
Company-provided technology including smartphone and laptop
Autonomous work style with supportive team environment
What You Bring
Required Qualifications
Bachelor's degree preferred or equivalent experience in healthcare, insurance, or legal services
2+ years of experience in patient services, case management, or healthcare coordination
Excellent communication and interpersonal skills
Strong organizational abilities and attention to detail
Proficiency with computer systems and database management
Empathetic approach to patient care and advocacy
Preferred Qualifications
Experience with insurance claims or third-party liability investigations
Knowledge of personal injury law or legal case management
Healthcare administration or case management certification
Bilingual capabilities (English/Spanish)
Experience working in fast-paced, multi-stakeholder environments
Personal Qualities
Genuine passion for helping people during difficult times
Self-motivated with ability to work independently
Strong problem-solving skills and resourcefulness
Professional demeanor with ability to build rapport quickly
Flexibility to adapt to changing priorities and patient needs
Why This Role is Special
This position offers a unique opportunity to directly impact patient outcomes while building a rewarding career in healthcare coordination. You'll work at the intersection of medical care, insurance advocacy, and legal services - gaining valuable experience across multiple industries while making a meaningful difference in people's lives.
Professional Development Opportunities:
Training in specialized areas including TPL investigation, legal case management, and insurance coordination
Exposure to healthcare operations across multiple hospital systems
Networking opportunities with medical professionals, legal experts, and insurance specialists
Potential for advancement into management or specialized roles within our growing organization
Financial Growth Potential:
Performance-based compensation structure that rewards excellence
Opportunities for increased earnings through dedication and skill development
Flexible work arrangements that can accommodate personal and professional goals
Comprehensive benefits package with room for advancement
Ready to Make a Difference?
If you're passionate about patient advocacy, enjoy working in a dynamic environment, and want to build a career that combines healthcare, insurance, and legal services, we'd love to hear from you.
To Apply: Please submit your resume and a brief cover letter explaining why you're interested in this role and how your experience aligns with our mission of comprehensive patient care coordination.
Next Steps:
Initial phone screening with our HR team
Interview with ICT Operations Manager
Skills assessment and scenario-based discussion
Reference checks and background verification
Join us in revolutionizing patient care coordination and build a rewarding career that makes a real difference in people's lives.