Job Description

Are you passionate about helping others, highly organized, and thrive in a fast-paced, people-centered environment? Join our dynamic team as a Medical Management Coordinator , where you'll play a vital role in empowering injured clients on their road to recovery—while helping them secure the compensation they deserve.

In this pivotal role, you’ll be the key connection between our clients, medical providers, and legal teams, ensuring each case is built with precision, compassion, and strategy. From scheduling critical appointments to guiding clients through treatment plans, you’ll be the steady voice they rely on during a challenging time.

We're looking for someone with advanced knowledge of bodily injury claims , exceptional communication skills, and a natural ability to read people—even over the phone. If you’re a proactive problem-solver who thrives on building trust and managing details with care, this is your chance to make a real impact.

Responsibilities

Medical Management Coordination

• Utilize advanced knowledge of bodily injury claims to educate and assist clients.
• Ensure high standards of client service and satisfaction.
• Answer client inquiries regarding treatment options recommended by their doctors.
• Educate clients on their case options and the importance of following through with treatment.
• Maintain biweekly communication with clients to provide updates on case status.

Scheduling and Coordination

• Schedule medical appointments and procedures for clients.
• Assist in scheduling surgeries with clients and medical providers.
• Arrange transportation for clients as needed for treatment and surgeries.
• Ensure all necessary appointments and statements are scheduled during case management.

Case Reviews and Documentation

• Conduct case reviews, including report amendments and prior comparisons.
• Review and verify consented client lists from medical providers.
• Confirm insurance coverage and policy limits with adjusters.
• Update treatment statuses weekly, ensuring orthopedic and chiropractic treatments are recorded.

Documentation & Case Building

• Collect, organize, and ensure accuracy of all medical records and reports.
• Maintain documentation necessary to build strong cases.

Case Transition

• Transfer cases to the Demand department upon completion of required documentation and procedures.

This is a fully on-site position at our office in Miami Lakes.

Salary: $18.00-25.00 per hour

Working schedule: Monday - Friday 8:30AM to 5:00PM

Qualifications

• Candidate must be able to speak English and Spanish fluently.
• Candidate must have multitasking and time-management skills, with the ability to prioritize tasks.
• Must have strong interpersonal instincts and the ability to read tone, mood, and intent—especially over the phone—to ensure clear, empathetic, and effective communication
• Candidate ability to connect with clients and understand their needs for satisfaction.
• Candidate must be able to work in a fast-paced environment.
• Candidate must have solid written and verbal communication skills.
• Candidate must have ability to be resourceful and proactive when issues arise.
• Candidate must demonstrate excellent written and verbal communication skills, including successfully communicating with clients, other employees, and vendors.

Additional Information

We value your wellbeing and offer opportunities for professional development to help you grow your career. Our comprehensive package includes health benefits; pretax health care and dependent care saving accounts; life insurance; paid time off and holidays; and a 5% match on your 401K contributions to insure your overall satisfaction and security as part of our team. Additionally, we provide confidential counseling services, mental health support, and financial guidance. Come make a difference for our clients!

All your information will be kept confidential according to EEO guidelines.