Benefits:

Employee discounts

Health insurance

Opportunity for advancement

Wellness resources

401(k) matching

Dental insurance

Paid time off

Client Care Specialist / Medical Office Coordinator

Job Type: Full-Time Reports To: Practice Manager Compensation: Based on experience

About the Role We are looking for a friendly, organized, and service-driven Client Care Specialist to join our team in Las Cruces, NM. In this front-facing role, you will help create a positive experience for every patient from the moment they walk through the door or call the office. The ideal candidate is professional, dependable, detail-oriented, and comfortable balancing patient service, scheduling, payment collection, and administrative support in a busy healthcare environment.

What You'll Do

Welcome patients and visitors in a warm, professional, and helpful manner in person and by phone.

Schedule appointments and help manage provider calendars accurately and efficiently.

Collect payments, provide receipts, and support daily transaction reconciliation.

Maintain accurate patient records and ensure documentation is entered correctly in the EMR system.

Work closely with clinical and administrative staff to support a smooth patient experience.

Scan, upload, and organize documents while helping manage paperwork and signature flow.

Respond to patient questions and concerns with empathy, professionalism, and urgency.

Keep the reception and front desk area clean, organized, and ready to serve patients each day.

What We're Looking For

High school diploma or equivalent required; associate degree preferred.

One to two years of experience in customer service, front desk support, medical reception, or a healthcare setting preferred.

Bilingual English/Spanish skills are a plus.

Comfort using EMR systems, Microsoft Office, and other administrative software.

Strong communication, organization, and problem-solving skills.

Ability to multitask, stay calm under pressure, and manage a fast-paced workflow.

A positive attitude and genuine commitment to excellent patient service.

Schedule and Work Environment This is a full-time, on-site position based in Las Cruces, NM. The role involves extended periods of sitting, frequent computer and phone use, occasional standing and walking, and light lifting of office materials as needed.

Why Join Us If you enjoy helping people, staying organized, and being part of a team that values professionalism and compassionate service, this is a great opportunity to build your career in healthcare administration. You will play an important role in shaping each patient's experience and supporting the daily success of the clinic.

Confidentiality and Compliance This position works with sensitive patient information and requires a strong commitment to confidentiality, professionalism, and compliance with all privacy and workplace policies. Experience in a healthcare setting and an understanding of the importance of protecting patient information are highly valued.

Protect patient and company information at all times.

Follow established privacy, security, and workplace procedures.

Communicate professionally and handle sensitive matters with discretion.

Participate in required training and uphold organizational standards.

We are seeking someone who takes pride in excellent service, strong communication, and dependable follow-through. If that sounds like you, we encourage you to apply.