Benefits:

401(k)

Employee discounts

Training & development

Benefits/Perks

Great Work Environment

Job Summary

We are seeking a Front Desk/Patient Care Coordinator to join our team! As a Front Desk/Patient Care Coordinator, you will be responsible for greeting patients who come in the door, checking them in, and pulling relevant patient files or obtaining new patient information. You will also answer phone calls and direct them to the appropriate place, mail or fax documentation to the appropriate offices, and maintain excellent medical and correspondence records, as appropriate. The ideal candidate is VERY organized, has strong customer service and interpersonal skills, and works well independently and within a team. Experience working with insurance, eligibility/verifications, and medical correspondence. Spanish speaking is preferred. We work in a hybrid medical office that is growing and ever expanding in pain management, aesthetics, and wellness.

Responsibilities

Greet patients who walk through the door

Ascertain their needs and get them checked in

Pull their medical records, or take a new patient history

Answer the phone and schedule appointments or answer patient questions

Maintain comprehensive medical records, as needed

Maintains a smile at all times

Asks for Google/Facebook likes and testimonials

Professional guest communication

Assists other support team members when asked

Maximize revenue generation for both treatments and retail

Able to maneuver through the software program quickly and effectively

Accurately enters point of sale data

Efficient at making reservations, check-in and check-out

Qualifications

Strong customer service skills

Excellent organizational skills

Attention to detail

Familiarity with basic computer programs, such as the Microsoft Office suite

Previous medical office experience desired

Good selling abilities

Flexible schedule

Professional image with gracious, warm, and genuine personality

Good organizational skills and follow-through

Able to multi-task and improvise on the spur of the moment

Behavioral Characteristics

Strong guest service orientation

Cheerful, upbeat personality

Enjoys team environment and interaction with co- workers

Excellent communication skills

Flexible and cooperative

High personal standards, good self-esteem

High energy, able to work in fast-paced environment

Good sense of time management

Good sense of humor

Self-motivated, driven and passionate about Medi Spa/Spa

Seeks out knowledge and enjoys learning, strives for professional growth