Benefits:

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Dental insurance

Vision insurance

The Medical Office Professional for Right At Home Waterloo performs various activities related to the optimal function of the company by working as a team player, being flexible and adjusting to unexpected circumstances. Answers the telephone and demonstrates excellent customer service skills in all interactions. Performs clerical functions. Assists with the training and mentoring of caregivers. Follows and upholds CHAP standards

Responsibilities of a Right at Home Medical Office Professional:

Answers telephone, directs calls, and takes messages with professionalism, remaining calm in the face of upset or disgruntled callers

Greets and assists everyone who comes into the office in a professional and courteous manner

Data entry into WellSky of all new clients, prospective clients, associates, and vendors

Assists with recruiting as requested, i.e., tracking incoming calls, number of applicants, and new hires

Assists with training for caregivers in coordination with Hiring Manager and Assistant Clinical Manager

Coordinates and organizes referrals, particularly from Veterans Affairs (VA)

Ensures VA authorizations are current, entered into WellSky correctly and communicates with VA personnel in a courteous, timely manner realizing they are a crucial part of our business

Assists Scheduling Manager with calling clients and caregivers, updating and entering shifts in WellSky

Photocopies all appropriate identification of new associates as requested

Verifies valid licenses and certifications with appropriate licensing body as requested

Prepares new hire packets, new client homecare record books, and client information packets as requested

Maintain positive attitude and have a friendly, welcoming demeanor

Keeps office supply inventory and communicates need to Owner

Provides excellent communication to co-workers via email, text, and Teams and answers in a timely manner

Be willing and able to fill shifts with clients as needed

Participate in community relations events such as health and job fairs, other marketing efforts as directed

Adheres to company policy and procedures, CHAP standards

NON-ESSENTIAL FUNCTIONS

Other general office and clerical functions

Other duties assigned by Owner and other Supervisors

Participates in weekend oncall rotation with other office staff

EDUCATION / SKILLS / ABILITIES / AVAILABILITY

High School graduate or equivalent

Office and computer skills, and organizational abilities

Excellent interpersonal relations abilities

Excellent telephone skills

Knowledge of common medical terminology

Able to work independently, demonstrating sound judgment

Read, write, speak, and understand English as needed for the job

Ability to learn new technology, utilizing WellSky, Outlook, Microsoft Teams with confidence

Ability to multi-task and adapt in a fast-paced office environment

WORKING ENVIRONMENT

Works primarily out of the local office

Travels to client homes or facilities as needed

IND123

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.