Benefits:

Employee discounts

Health insurance

Paid time off

About the Role:

All Star Pain Management And Regenerative Medicine in Annapolis, MD is looking for a friendly and organized Medical Office Receptionist to be the welcoming face of our practice. This is a fantastic opportunity to join a dynamic healthcare team dedicated to improving patients' quality of life through innovative pain management solutions. If you thrive in a fast-paced medical environment and love making patients feel at ease, we want to hear from you!

Responsibilities:

Greet and check in patients in a professional and compassionate manner in person or on the telephone; answering or referring inquiries.

Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

Ensures availability of treatment information by filing and retrieving patient records.

Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Responsible for the check in/check out process from start to finish, including collecting payments, scheduling follow-up appointments, and answering patient concerns.

Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

Protects patients' rights by maintaining confidentiality of personal and financial information.

Maintains operations by following policies and procedures; reporting needed changes.

Contributes to team effort by accomplishing related results as needed.

Provides administrative assistance to the Practice Manager as needed for various operational tasks.

Schedule, confirm, and manage patient appointments using medical scheduling software

Answer and direct incoming phone calls, taking messages and responding to inquiries

Verify patient insurance eligibility and collect co-pays at time of service

Maintain and update accurate patient records in the EMR/EHR system

Ensure the front desk and waiting area remain organized and welcoming

Requirements:

Familiarity with EMR/EHR systems and medical scheduling software

Knowledge of medical insurance verification and billing processes

Strong communication via telephone and live interpersonal skills with a patient-first attitude

Ability to multitask and stay organized in a busy clinical environment

High school diploma or equivalent required; medical administrative certification a plus

Professional, dependable, and detail-oriented work ethic

Ability to be cross trained

Ability to Commute:

Annapolis, MD 21401 (Required)

Glen Burnie, MD 21061

Bowie, MD 20716

About Us:

All Star Pain Management And Regenerative Medicine is a leading specialty practice in Annapolis, MD, committed to providing cutting-edge, compassionate care for patients suffering from chronic pain and musculoskeletal conditions. Our patients trust us for our personalized approach and innovative regenerative treatments that help them reclaim their lives. Our team enjoys a supportive, collaborative work environment where every staff member plays a vital role in delivering exceptional patient experiences.