Benefits:
8 paid federal holidays
401(k)
Dental insurance
Free uniforms
Health insurance
Paid time off
Parental leave
Vision insurance
Novellis Health is a thriving, independently physician-owned and managed private practice—join our stable, growing team focused on community-based patient care.
Summary
Novellis Health seeks a Medical Office Supervisor for our full-time, onsite role at the Richmond Hill location in our multispecialty practice. This position oversees daily clinical and administrative operations for clinical staff and administrative teams, ensuring efficient patient care.
Responsibilities
Supervise clinical and administrative staff, including scheduling, performance evaluations, and resolving daily operational issues to maintain smooth workflows.
Manage patient flow, telephone coverage, prior authorizations, chemotherapy/specialty medication coordination, and support for procedures like bone marrow biopsies.
Oversee inventory for medical, office, kitchen, and bathroom supplies; monitor equipment (e.g., InfuSystem) and coordinate with vendors/facility management.
Ensure compliance with HIPAA, OSHA, and regulations through audits, training, and policy enforcement; handle forms like Medicaid transportation, LOA, and parking placards.
Coordinate billing, insurance verification, electronic health records, and physician support for operational needs while addressing patient/staff concerns.
Track and report key performance metrics, such as patient wait times, appointment no-show rates, and staff productivity, to drive continuous improvements.
Facilitate inter-departmental communication, including coordination with physicians, nurse practitioners, and external labs/pharmacies for seamless care delivery
Maintain a clean, safe, and welcoming office environment
Required Qualifications
3+ years in medical office supervision or healthcare administration, ideally in multispecialty or oncology settings, with experience overseeing clinical and admin teams.
Proficiency in EHR/EMR systems (e.g., IKnowMed), billing/coding, Microsoft Office, and prior authorization processes for medications/pharmacies.
Strong leadership, multitasking, communication, and problem-solving skills; associate or bachelor's degree in healthcare administration preferred.
Preferred Skills
Familiarity with REMS programs, specialty pharmacies (e.g., Credo, Echo Prime), and oncology workflows.
Ability to foster positive team culture and implement process improvements in a fast-paced environment.
Proactive approach to patient service and confidential healthcare operations at our Richmond Hill site.