About Us

DoorStep Urgent Care, in partnership with the Children's Clinic of Fredericksburg, is a fast-growing pediatric mobile urgent care startup delivering compassionate, high-quality healthcare directly to families at their DoorStep. We’re reimagining pediatric urgent care by offering accessible, parent-friendly care that meets families where they are—literally. As we continue to grow and expand our impact across Virginia, we are looking for a driven, strategic, and solutions-oriented leader to join our team.

This role is ideal for someone who thrives in a dynamic, patient-centered environment, has exceptional leadership abilities, and brings strong medical knowledge to support safe, efficient, and high-quality care delivery.

Key Responsibilities

The Operations Manager will oversee the day-to-day operations of the Mobile Pediatric & Urgent Care Service, including:

Operational Leadership

Manage all mobile care operations to ensure smooth, efficient, and compliant service delivery.

Develop, implement, and refine processes that enhance workflow, patient experience, and clinical outcomes.

Monitor schedules, dispatching, routes, and team assignments to maximize efficiency and timeliness.

Ability to perform all field team roles when needed.

Team Management

Lead, support, and supervise mobile care staff, including clinical personnel.

Provide coaching, mentorship, and performance oversight to maintain high standards of professionalism and care.

Foster a positive and collaborative work environment grounded in respect and service excellence.

Patient Experience & Customer Service

Serve as a primary point of contact for escalated concerns relating to mobile services.

Ensure all interactions reflect warmth, compassion, and professionalism—especially when caring for children and families.

Maintain strong patient satisfaction through proactive communication and service recovery when needed.

Clinical & Safety Oversight

Utilize clinical background and experience to support safe and appropriate care delivery.

Ensure adherence to medical protocols, safety procedures, and regulatory requirements.

Collaborate with clinical leadership to ensure consistency in quality of care.

Financial & Budget Management

Assist with budget planning, cost control, and resource allocation.

Track operational metrics, service demand, and financial performance.

Identify opportunities to improve efficiency and reduce operational waste.

Innovation & Service Growth

Develop strategies to expand mobile service capabilities, enhance patient access, and strengthen community relationships.

Analyze performance and propose improvements to optimize route management, staffing structure, and patient flow.

Collaborate with leadership on long-term planning, equipment needs, and service development.

Qualifications

Required:

Strong customer service skills and a passion for caring for children and families.

Bachelor’s degree in healthcare administration, business, public health, or related field (Master’s preferred).

5+ years in healthcare operations, business administration, or startup leadership, ideally with pediatric or urgent care experience.

Proven experience leading strategic initiatives or operational improvements in a fast-paced environment.

Ability to problem-solve, multitask, and maintain professionalism under pressure.

Strong communication, interpersonal, and organizational skills.

Preferred:

Prior medical or healthcare experience (such as RN, LPN, EMT, paramedic, or similar clinical role).

Experience in pediatrics, urgent care, emergency medicine, or mobile medical services.

Familiarity with budgeting, performance metrics, and operational tracking.

Comfort working in both office and field environments.

Benefits/Perks

Competitive Compensation

Medical, dental, and vision insurance

401K matching

Training and development

Why Join Us?

Be part of an innovative, mission-driven team redefining how families access pediatric care.

Enjoy a collaborative and supportive startup culture with opportunities for growth.

Make a lasting impact in the community by helping build a scalable and compassionate healthcare model.