Job Description

USPh is seeking an experienced, full-time Medical Patient Account Representative to join our fun, energetic team at our Central Billing Office in Rome, Georgia. If you’re detail-oriented, enjoy problem-solving, and thrive in a collaborative environment, we’d love to meet you!

Key Responsibilities:

• Perform rebilling, follow-up, and collection activities for assigned payers

• Research, appeal, and resolve patient account balances

• Accurately and thoroughly document all collection activities

• Verify claims adjudication using appropriate systems and resources

• Initiate phone and written communication with payers and other responsible parties to secure reimbursement

• Edit and update claim information to ensure compliance with billing guidelines for electronic and paper submissions

• Maintain strict adherence to HIPAA privacy and security regulations when handling patient information

• Participate in monthly meetings, training seminars, and hands-on training

• Identify trends and recurring claim issues and assist with resolution efforts

Qualifications

• Excellent verbal and written communication skills.
• The ability to multitask with great attention to detail.
• Outstanding customer service when communicating with patients and insurance carriers.
• Demonstrate analytical and problem-solving skills.
• Work well in a team environment towards monthly, quarterly, and annual goals.
• Strong knowledge of Billing/EMR software.
• Proficient in MS Word and Excel.
• Bilingual
• Outgoing and energetic personality. Most importantly – you need to have FUN while you work!
• High school diploma or equivalent.
• Insurance collections experience.

Additional Information

• Excellent benefits package, including 401k, medical, dental, vision, paid time off & more!
• Multiple opportunities for professional development, specialization, and leadership
• Corporate discount plans
• Employee Assistance Program (EAP)
• Family-Friendly Work Environment
• Investment from a company that wants you to succeed and thrive