QUALIFICATIONS:

High school diploma required (Associate’s degree or higher preferred)

Experience in a medical office, healthcare setting, or administrative role preferred

Strong organizational and multitasking skills

Excellent communication skills (English and Spanish required)

Knowledge of medical terminology and insurance processes (preferred)

Basic computer skills (EMR/EHR experience is a plus)

POSITION SUMMARY: The Medical Patient Coordinator supports the daily administrative operations of the center. This role serves as a point of contact for families, healthcare providers, and the internal team, assisting with patient admissions, documentation, and scheduling of services, while consistently reflecting Bee Kind PPEC’s values of kindness, professionalism, and excellence in care.This position works under the direction of the Administrator/Owner.

RESPONSIBILITIES:

Serve as the primary point of contact for families and visitors

Coordinate the patient admission process

Request, receive, and organize medical records and documentation

Communicate with physicians, hospitals, and insurance companies

Assist with insurance verification and authorizations

Schedule and coordinate appointments and services

Maintain organized and confidential patient records (HIPAA compliant)

Handle phone calls, emails, and general administrative tasks

Collaborate with the DON and clinical team to ensure coordinated care

Maintain an organized, welcoming, and professional office environment

Maintain close and effective communication with families and, when necessary, with the transportation company, supporting the coordination of schedules, pick-ups, drop-offs, and any transportation-related needs

Support additional administrative tasks as needed

KEY COMPETENCIES:

Kindness and empathy in interactions with families and team members

Professionalism and reliability

Attention to detail

Strong interpersonal and communication skills Ability to work in a fast-paced environment

Ability to follow instructions and established procedures

Strong organizational skills