Job Description

CLINICAL DUTIES* (VARY BASED ON CREDENTIALS):

• Obtains patient vitals, administers EKG testing and phlebotomy
• Administer injections
• Prepares laboratory order forms & obtains patient laboratory results
• Assists physician or mid-level practitioner with patient referrals to other healthcare professionals
• Documents patient progress notes in the patient chart and/or EMR
• Conducts follow up calls to patients to discuss the patient's progress and address any concerns
• Performs other clinical duties as required

ADMINISTRATIVE DUTIES:

• Use a multi-line phone system to answer and appropriately route all incoming calls.
• Conducts follow up calls to patients to discuss the patient's progress and address any concerns
• Refers non-routine, sensitive and/or complex requests for information and other inquiries or complaints to the appropriate staff member.
• Ensure each patient receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every patient, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
• Assist with daily monitoring of inventory levels of all clinical and office supplies
• Daily scanning and uploading of documents in an electronic medical record (EMR)
• Train additional staff on daily procedures when requested by the practice manager and/or medical provider
• Participates in clinic marketing efforts and provides ongoing support to promote clinic success
• Check in/check out procedures
• Verification of Benefits
• Knowledge of products and injections
• Promoting products and services to patients

DESIRABLE QUALITIES:

• Certified Medical Assistant
• Phlebotomy, EKGs and Administering Injections
• Administrative / Front Desk
• Bilingual in Spanish is a plus

COMPETITIVE WAGE:

• Bonus potential available
• Benefits upon completion of 30 hour work week requirements
• PTO accrual and paid holidays