Job Description

Decatur Hand & Physical Therapy Specialists has an immediate opportunity for an energetic, skilled, and customer-focused full-time Patient Account Rep/ Medical Receptionist to join our team. This position is responsible for managing insurance verifications, obtaining authorizations, and facilitating timely communication between providers and insurers. Your role will also be critical in our billing and claims department with collections of patient balances, managing denials and assisting the Office Manager with outstanding A/R.

Responsibilities:

• Work closely with patients to resolve billing and payment issues.
• Research and resolve discrepancies in patient accounts.
• Review and update patient insurance information.
• Communicate with insurance companies to obtain prior authorizations
• Follow up with insurance companies on unpaid claims and denials.
• Assist with Answer phones and scheduling new patients
• Provide excellent customer service to patients and healthcare providers.

Qualifications

• High school graduate or equivalent
• 1+ years of previous medical front office experience
• Excellent telephone skills
• Proficient in Word and Excel
• Previous experience with medical software preferred
• Available and flexible with your hours
• Close attention to detail
• Great time management and organizational skills
• Team player attitude and energetic with a focus on excellent customer service

Additional Information

Employee Perks:

• Compensation of $16-$18 per hour based on experience
• Excellent benefits package, including 401k, health, dental, and generous paid time off
• Employee discount plans
• Employee Assistance Program (EAP)
• Opportunities for professional development, specialization, and leadership
• Investment from a company that wants you to succeed and thrive